Customer Service Apprentice

Recruiter
The AIM Group
Location
CM2 0XQ, Chelmsford
Salary
£4.30PH with increase to £4.80PH after 3 months
Posted
12 Jul 2021
Closes
12 Aug 2021
Sector
Technology
Role Type
Apprenticeship
Start Date
Immediate
Duration
12-18 months

Why Apply for this role (Benefits):

  • Customer Service Level 3 Apprenticeship
  • Ongoing training and development throughout time with the company
  • Amazing growth opportunities within the company

Company Profile:

Are you looking for a new opportunity and enjoy helping customers?

A new and exciting opportunity has become available as a customer service apprentice to work alongside a technology company operating in the logistics sector. They are searching for an enthusiastic, individual who wants to further or kick-start their career and wants to provide customers with the best experience possible. It is a great opportunity for someone to gain valuable first-hand customer service experience while working towards a level 3 qualification.

As a Customer Service Apprentice, your responsibilities would include:

  • Deal directly with customers either by telephone, via email or chat
  • Respond promptly to customer enquiries and within SLA
  • Handle and escalate customer complaints
  • Obtain and evaluate all relevant information to handle inquiries
  • Perform Data Protection
  • Processing orders, following the correct procedures
  • Direct requests and unresolved issues to the designated resource
  • Communicate and coordinate with internal departments
  • Follow up on customer queries and questions

Working week:

  • Monday - Friday
  • 9am - 5:15pm
  • 1 hour lunch
  • £4.30PH with increase to £4.80PH after 3 months

Desired Skills:

  • High school education or equivalent
  • Customer service experience would be an advantage but is not necessary
  • Have a basic understanding of processing orders, carrier services, managing delivery processes and next day delivery services
  • Product knowledge would be a strong advantage but not necessary
  • Knowledge of customer service principles and practices is desirable
  • Basic Knowledge of Microsoft Word, excel and Outlook
  • Knowledge of administrative procedures
  • Willingness to learn and develop new skills
  • Interpersonal skills
  • Communication skills - verbal and written
  • Listening skills
  • Problem analysis and problem-solving
  • Attention to detail and accuracy
  • Data collection and ordering
  • Customer service orientation
  • Adaptability
  • Initiative
  • Pro-active

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