Graduate Technical Application Scientist

Recruiter
Confidential
Location
Cambridge
Salary
25000.00 - 26000.00 GBP Annual
Posted
13 Jul 2021
Closes
10 Aug 2021
Start Date
Immediate
Duration
Permanent
Our client are looking for recent graduates in molecular biology, genetics, bioinformatics or related field.

Our client have established themselves as the global leader in DNA sequencing and array-based technologies through our focus on innovation, serving customers in the research, clinical and applied markets. They currently facilitate a myriad of processes in the life sciences, oncology, reproductive health, agriculture and other emerging segments.

This role is a 12-month graduate fixed-term contract (FTC) starting in September 2021. Their program focuses on meaningful project work, professional and personal development, in addition to providing networking opportunities.

Responsibilities:

As a Graduate Technical Support Scientist, you will answer, evaluate, and prioritize incoming phone, email, and in person requests for assistance from both internal and external customers.
You will troubleshoot basic inquiries utilizing foundational knowledge of technical issues to answer routine problems and questions.
You will also provide technical guidance regarding the choice and use of the appropriate clients product to existing and prospective customers
Independently handle both inquiry and complaint cases, and seeks assistance when needed
Research and provide resolution on routine issues. Triages issues on more complex issues
Triage and dispatch issues requiring field support to Engineers and Applications Scientists
Maintain excellent records via SFDC of all customer interactions
Develops and maintains networks with internal Technical Application Scientist team
Sets goals with some guidance.
Complies with all health and safety directions plus all relevant written instructions and work instructions.Preferred Education/Experience:

We are looking for a range of language skills for these four roles, these will include (in addition to English) French, Italian, Dutch, Spanish or German.
Typically requires a BSc in molecular biology, genetics, bioinformatics or related field, if you have just finished a MSc or PhD please go to our careers page for more relevant positions

If this role sounds like something you would be interested in, please send your CV, ideally in Word format, via this site.

If this role is not quite right for you but you would like to have a conversation about other roles, please search and connect with me, Nikita Sheth, on LinkedIn.

We are NonStop, a leading provider of staffing solutions throughout Europe and now also in the US. We're passionate about connecting talent with opportunity and work non-stop to support our clients in hiring the best talent for their teams. Feel free to pop over to our website, NonStop Consulting, for more information, to browse all our roles, or to let us know how we can help you

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