Apprentice Reservations Assistant

Location
The Royal Oak Hotel Royal Oak Hotel Holyhead Road Betws-y-coed LL24 0AY
Salary
National minimum wage
Posted
14 Jul 2021
Closes
24 Jul 2021
Ref
1556
Specialism
Other
Sector
Unspecified
Start Date
Ongoing
Duration
Undisclosed
About the apprenticeship

Duties

• Respond to enquiries by phone, email and face to face.
• Make room reservations.
• Generate guest correspondence - emails and/or letters.
• Meet and greet hotel guests, complete check in procedures.
• Advise guests of safety procedures and information relevant to their stay - local points of interest, services and amenities.
• Report information on occupancy and hotel business to more senior staff.
• Maintain guests records and accounts during their staff.
• Process guest payments.
• Communicate messages that pass through reception in relation to hotel issues and guest needs - to staff, guests and management.
• Assist in marketing activity - including social media

Additional information

The Royal Oak, Betws-y-Coed Ltd is an award-winning hospitality business with a heritage spanning almost 200 years. It operates hotels including The Royal Oak, The Waterloo Hotel & Lodge and Stables Lodge.

The employer is fully supportive of continued professional development. The position comes with a career opportunity within the company.

Requirements

Skills

You will be the first point of contact and therefore first impression of The Royal Oak Hotel, for so many guests and visitors.

• You will possess a genuine desire to work in a customer facing role.

• Will have the personality to make guests feel genuinely welcome and want to come back.

• Possess good organisation skills.

• Be really keen to learn and develop personal professional development. There is scope to develop a career with us.

Qualifications

Minimum GCSE Maths and English with grades C and above.

Language

Welsh Spoken Skills: No Welsh Written Skills: No

Course details

Training provider:
Grŵp Llandrillo Menai

Qualification:
Front of House Level 2

About the employer

The Royal Oak Hotel Royal Oak Hotel
Holyhead Road
Betws-y-coed
LL24 0AY

Disability confident

No, we are not part of the Disability Confident Scheme from the UK Department for Work and Pensions.

Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.

Interview arrangements

To be confirmed following closing date.

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