Retail Apprentice

Clogau Gold Ltd Clogau Gold Of Wales Ltd, Sherbrooke House Unit 5, Kinmel Park Abergele Road, Bodelwyddan Rhyl LL18 5TX
National minimum wage
14 Jul 2021
24 Jul 2021
Start Date
About the apprenticeship


9 Retail Apprentice positions available at the following Clogau Gold stores throughout Wales:
• Bangor
• Llandudno
• Broughton
• Wrexham
• Bridgend
• Carmarthen
• Swansea
• Cardiff
• Cwmbran

The Retail Apprentice will provide our customers with excellent customer service, contributing to the delivery of the store service and sales goals whilst achieving their City & Guilds L2 Customer Service Diploma.

• To work well with your colleagues to ensure the store runs efficiently.
• To deliver excellent customer service dealing with customer questions and customer service issues.
• Escalate matters to a member of the management team as appropriate.
• To fully contribute to the service and sales goals of your store.
• Have up-to-date product knowledge.
• Using the store EPOS to process purchases and refunds correctly.
• To check deliveries, reporting any discrepancies to the management team.
• To assist with Stock Takes.
• To contribute to maintaining the appearance of the store to the required standards.
• Awareness of the security of the store.
• Ensure all Health & Safety procedures are carried out, referring any concerns to the Store Manager.
• Follow company policies and procedures at all times.
• To successfully complete City & Guilds L2 Customer Service Diploma.
• Carry out any other duties that may be considered relevant to the position within the terms of your contract of employment.

Additional information

Eligibility to work within the UK - essential
Successfully pass DBS check - Essential



Exceptional organisation skills. - Essential
A confident and good communicator. - Essential
Excellent customer service skills. - Essential
Ability to use software packages and MS Office.- Essential

Proven experience in a similar role -desirable


Maths & English GCSE Grade A-G. Proof of achievement required at interview


Welsh Spoken Skills: No Welsh Written Skills: No

Course details

Training provider:
Grŵp Llandrillo Menai

Level 2 Customer Services

About the employer

Clogau Gold Ltd Clogau Gold Of Wales Ltd, Sherbrooke House Unit 5, Kinmel Park
Abergele Road, Bodelwyddan
LL18 5TX

Disability confident

No, we are not part of the Disability Confident Scheme from the UK Department for Work and Pensions.

Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.

Interview arrangements

A Zoom interview (or face to face if possible) with the Retail Operations Manager and HR Manager. Will need to show qualification certificates Please email with the job reference and their CV.

Similar jobs

Similar jobs