Technical Service Administrator - Assistant

Location
Rawson Digital Ltd Unit 4 The Bridge Business Centre Wrexham LL13 9UG
Salary
Apprenticeship rates
Posted
14 Jul 2021
Closes
24 Jul 2021
Ref
1327
Specialism
Other
Sector
Unspecified
Start Date
Ongoing
Duration
Undisclosed
About the apprenticeship

Duties

This is an administrative apprentice role with the Help Desk environment of a busy Office Machinery service provider. The first line manager is the Office Manager.

Using software driven data receive and process requests for consumables and parts associated with the entire print fleet
Scrutinise and cross check to the onboard device software to validate consumable needs
Issue using Service Accent software the consumables to customer
Arrange shipment via prescribed shipping agent for next day delivery to customer
Answer the telephone and process incoming consumable demands from customers using Service Accent software
Answer the telephone and process technical job requests including the registration of fault and customer details
Assist in the stock take routines
Book into stock deliveries received
Maintain a clean and safe environment in the consumable and parts stock rooms
Assist in month end routines and Machine in Field Statistics generation
Production of data and summary tables on request using Excel
Production of Service Accent reports when requested
Assist the Engineer analysts with device set ups
Upon request accompany Installation analysts on delivery and installation of machines in field
Open mail and distribute as per instruction
General administration duties as requested by the Help Desk Manager

Requirements

Skills

Enthusiastic
Strong work ethic
Can demonstrate problem solving attributes
Enjoys being part of a team
Can drive or are learning to drive.
Tech Savvy
Welsh speaking desirable but not essential

Qualifications

GCSE Maths and English grade C or above

Language

Welsh Spoken Skills: Yes Welsh Written Skills: Yes

Course details

Training provider:
Grŵp Llandrillo Menai

Qualification:
Level 2 Business Administration

About the employer

Rawson Digital Ltd Unit 4
The Bridge Business Centre
Wrexham
LL13 9UG

Disability confident

Yes, we are part of the Disability Confident Scheme from the UK Department for Work and Pensions.

Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.

Interview arrangements

Will arrange suitable time

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