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Apprentice IT Support Engineer

QA Ltd
BS31 2UG, Bristol
£12,000 per annum.
Closing date
14 Aug 2021

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Technology, Telecommunications
Role Type
Apprenticeship, Advanced
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Job Details

Employer description: 

soVision IT is a well-established ICT services and software development company based between Bristol & Bath. We have a large client base in the SME sector delivering technical solutions and software to clients including leading training and management consultancies, academic institutions and multinational financial services organisations. 

Main role / Responsibilities [will include, but not be limited to]:

  • Answer incoming calls
  • Review automated alerts
  • Triage new tickets
  • Troubleshoot faults resolve or escalate
  • Update customers
  • Update client documentation
  • Prepare new machines for clients 

Desirable skills:

  • Able to work independently and as part of a team, strong problem solving skills, confident communicator, and can do attitude

Personal qualities:

  • Team player
  • Strong customer service
  • Good writing skills
  • Attention to detail
  • Good verbal communications and enjoys talking on the phone 

Entry requirements:

You need to have 5 GCSE’s:

  • Maths and English (or equivalents) at grades D or above
  • 3x GCSE’s grade A-C in any other subject

You must not already have a qualification in a similar subject at the same level, or higher level than this apprenticeship.

Working week:

37.5 pw shift pattern, either 8:00am - 4:30pm, 9:30am - 6:00pm.

Company perks and benefits:

  • Great office environment
  • 4 weeks paid holiday + bank holiday
  • Company pension scheme
  • Training and development programme with real opportunity to progress quickly
  • Free parking
  • Awesome and supportive team around you, great working environment, and rewarding role

Future prospects:

All past soVision apprentices on completion of their apprenticeship have been hired as full-time support engineers. 

Important Information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

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