Customer Service Apprentice

Recruiter
The AIM Group
Location
Chelmsford, Essex
Salary
£4.30 Per Hour
Posted
14 Jul 2021
Closes
14 Aug 2021
Sector
Unspecified
Role Type
Apprenticeship
Start Date
Immediate
Duration
12-18 months

Why Apply for this role (Benefits):

  • Customer Service Level 3 Apprenticeship
  • Ongoing training and development throughout time with the company
  • Amazing growth opportunities within the company

Company Profile:

A new and exciting opportunity has become available as a customer service apprentice to work alongside a photography company. They are looking for an enthusiastic, bubbly individual who will be able to provide excellent customer service to their customers. You will need a strong telephone manner as you will be dealing with customers over the phone, this could be from dealing with queries or taking orders.

As a Customer Service Apprentice, your responsibilities would include:

  • Answering the phone and dealing with any customer queries.
  • Identifying orders and order processing
  • taking payments through the payment portal
  • Communicate to the internal lab team to re order products
  • Communicate to customers over the phone regarding; placing orders, website queries, resolve ID and password issues, taking enquiries about chasing orders and confirming replacement orders.

Working week:

  • Monday - Friday
  • 9am - 5pm
  • Seasonal hours required - Sept-Dec shifts between 8:00 am and 8:00 pm ( either starting at 8:00 am or 12:00pm/ 1:00pm

Desired Skills:

  • Enthusiastic
  • Bubbly
  • A strong telephone manner
  • Some office/admin/ CS experience advantageous but not required.

This is a Level 3 Customer Service Apprenticeship which will last for a duration of 15 months. If you do not have a GCSE A*-C (4-9) in Maths or English, you will be required to undertake a short assessment to ascertain your suitability.

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