Apprenticeship IT Technical Support

11500.00 - 15400.00 GBP Annual
14 Jul 2021
11 Aug 2021
Role Type
Start Date
Elite Training is delighted to partner with a highly successful Housing Association based in North Edinburgh. This is a diverse organisation partnering with other businesses to build, provide, maintain affordable housing, and offer other support to residents and the community.

They are now looking to recruit an IT Technical Support Apprentice to work in their extremely busy department where you will be an integral member of the team whilst taking on responsibility for all the first line support.

This is a full-time permanent position where you will have the opportunity to learn as you earn as you undertake the Diploma for IT and Telecommunication Professionals, an industry recognised Apprenticeship, fully funded for those aged 16 - 24 years..

You will work alongside the IT Support Team where you will be mentored and supported, and you will be supported through your apprenticeship by a highly experienced Elite Training Assessor.

In addition to this, we will support you through CompTIA A+ certification.

Once you have gained your Apprenticeship and Certification there will be an opportunity for you to progress within the company

The role will include the following:

* Taking and responding to customer calls and enquiries

* Logging technical issues

* Providing technical advice and guidance to customers

* Fault diagnosis and troubleshooting

* Setting up and configuring technical equipment

* Provide a professional and friendly service at all times

The person:

* You will be passionate about IT and Technology

* You will have a desire to learn

* You will be reliable

* You will be motivated and energetic

* You will have excellent communication skills

* You will be able to work within tight timeframes

* You will be a logical thinker

Additionally but not essential:

* Higher in Computing Science

* National 5 in Maths and English

* Work experience

If this is you then do not hesitate to send in your cv we would love to hear from you

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