Admin Clerk & Receptionist Apprentice

Overton Medical Practice 15 High Street Overton Wrexham LL13 0ED
Apprenticeship rates
15 Jul 2021
25 Jul 2021
Start Date
About the apprenticeship


Provide efficient and timely administration service to the GPs, managers and team colleagues. To ensure that Reception runs smoothly providing a high level of service to patients, clinicians and other team members.
Follow procedures to create patient files. Receive bag from Health Authority to collate notes with new forms. Print summaries for inclusion in patient records. Tidy all records received in date order and filed correctly. Ensure filing up to date.
Photocopy accurately and in timely manner. Shred confidential information. Send faxes as requested. Open and distribute incoming mail. Envelope and frank outgoing mail.
Answer telephone calls. Manage appointment requests.
Process prescription requests.
Observe Health & Safety (including COVID), Confidentiality and Privacy Protocols at all times.

Additional information

Overton Medical Practice is a training practice both for clinical and administrative posts. We are committed to supporting the development of young persons aspiring to a career in healthcare. There is good potential for lasting employment following successful apprenticeship.

Applicants may care to be mindful that we are a rural business poorly served by public transport. Ideally, successful candidate will have access to means of transport for commuting.

We deal with the full spectrum of the public. Candidates must feel that they are capable of managing occasional difficult and challenging patients on both the telephone and in person (although support always present).



The apprentice should be smart, punctual, polite and motivated. Will need to be able to learn quickly and to work to trained tasks unsupervised. Clinical administration and reception are demanding, busy environments and confidence, self-discipline and team working are essential.

Data protection and confidentiality are at the core of all business work and the candidates must understand the importance of privacy.


5 GCSE including English Language and Mathematics as a minimum.
A level and BTEC welcome.


Welsh Spoken Skills: No Welsh Written Skills: No

Course details

Training provider:
Coleg Cambria

L2 Business Admin skills

About the employer

Overton Medical Practice 15 High Street
LL13 0ED

Disability confident

Yes, we are part of the Disability Confident Scheme from the UK Department for Work and Pensions.

Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.

Interview arrangements

Provisional date will be Thu 17/06/2021 at Overton Medical Practice. Attending candidates should expect a half hour interview with Business Manager Tony Marriott, Admin Team Lead Mrs Sandra Griffiths and Reception Team Lead Mrs Abigail Ellicott.

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