Customer Experience Apprenticeship

5 days left

Recruiter
AIR Liquide South East Ltd
Location
Enterprise Drive, Wolverhampton, WV10 7DF
Salary
Competitive salary
Posted
08 Jul 2021
Closes
30 Jul 2021
Ref
VAC001735421
Specialism
Other
Sector
Unspecified
Role Type
Apprenticeship, Degree
Start Date
September
Duration
Permanent
Example of activities you will complete:

Work with the Operations Support Specialist and Supervisor to:
  • Identify possible trends and areas for improvement
  • Develop appropriate action plans
  • Analyse data to understand the cause and avoid escalation of problems

Customer contact and administrative work:
  • Enter and validate confidential patient data
  • Document and maintain confidential records in a secure environment
  • Recording and distributing patient correspondence
  • Logging patient queries and incidents, assisting with the monitoring of shared email accounts
  • Answering patients' telephone queries regarding payment of rebates


Requirements and prospects

Desired skills

  • Google Chrome application skills
  • Continuous improvement mindset
  • Presentation skills


Personal qualities

  • Strong interpersonal skills and good communication
  • Customer-oriented and service-driven
  • Ability to solve problems
  • High level of accuracy
  • Ability to work across different professional cultures


Desired qualifications

Functional skills qualifications in English and Maths, Level 2 (or equivalent)

Future prospects

Air Liquide has a talent management team and will encourage the apprentice to grow and develop within the Air Liquide family - across many roles (nationally and internationally).

Things to consider

Based on an industrial site with transport links accessible.

May need to travel to learn other parts of the role (nationally)

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