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ICT Service Desk Apprentice (Fixed Term) - ICT

Employer
Welsh Government
Location
Civic Offices Angel Street Bridgend CF31 4WB
Salary
£18,328 per year
Closing date
26 Jul 2021

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Specialism
Other
Sector
Unspecified
Role Type
Apprenticeship, Intermediate
Start Date
Ongoing
Duration
Undisclosed

Job Details

About the apprenticeship

Duties

To provide the employee with on the job training and experience as part of the administrative apprenticeship framework (including the achievement of QCF level 2 in business administration) and to support the provision of a high quality administrative service that assists with the operation of an efficient and effective Service desk function.

Additional information

37 hours per week

Fixed Term for 2 years

We have opportunities for you to join the ICT Service Area of Bridgend County Borough Council and follow an apprenticeship programme which will give you the skills and experience to pursue a career in business administration, and perhaps the opportunity to further your ICT interest.

Applications will not be considered for those who have already achieved a qualification at an equivalent or higher level in business administration or those who have already achieved a qualification at degree level in any subject area.

Gaining on the job training, experience and support to achieve a QCF (Qualification Credit Framework, formerly known as NVQ) level 2 in business administration, you will also have the opportunity to learn about the work of the ICT Service Area.

Assisting in all areas of administration across ICT, there will be a focus on systems and processes on the ICT Servicedesk.

You will already have good ICT skills, including word processing and spreadsheets with experience of using Microsoft Office products or equivalent. This will be supported by a good standard of education but equally important will be your positive attitude towards learning and development and the ability to work with others. You will have good communications skills and be happy communicating on the phone or in person.

Requirements

Skills

• Good standard of numeracy and literacy
• Experience of using Microsoft Office products in particular Word and Excel
• Familiarity with administrative processes and systems
• A strong desire to acquire further knowledge and skills in a working environment
• Good communication skills
• An ability to work as part of a team
• Excellent IT skills
• Ability to carry out tasks following training and or direction
• Good attention to detail and ability to work logically and methodically

Qualifications

• 3 GCSE's including English and Maths at grade C or above or equivalent

Language

Welsh Spoken Skills: No Welsh Written Skills: No

Course details

Training provider:
T S W Training

Qualification:
Business Administration Level 2

About the employer

Civic Offices
Angel Street
Bridgend
CF31 4WB

Disability confident

Yes, we are part of the Disability Confident Scheme from the UK Department for Work and Pensions.

Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.

Interview arrangements

To Be Confirmed

Company

Why an apprenticeship?

As an apprentice you will earn while you train. It’s a great career choice whether you are leaving school or college, returning to work after starting a family or looking for a new career. There’s a wide range of jobs on offer.  A job at the Welsh Government is unlike any other in Wales.

At the Welsh Government you’ll be given support and guidance so you can develop your skills in the workplace. You will also need to set aside time to study for your apprenticeship. You’ll be a valued member of the team from day one.

What apprenticeships are available?

We don’t currently have any apprenticeship opportunities open as we have now closed our scheme for 2019. If you’d like to keep updated on the vacancies that we’re advertising, you may want to visit our jobs board:  Welsh Government External Vacancies Board.

If you’d like to receive Job Alert e-mails that let you know when we’re advertising a role that suits your preferences, scroll to the bottom of the jobs board, and you’ll see the ‘Create Job Alert’ link.  Click this, and follow the on-screen instructions to set up your alerts.  You’ll need to log in or create an account as part of this process.

Who can apply?

To be eligible to apply you:

  • will be at least 16 years of age at the time of making your application
  • will not be in full-time education (you can apply while still attending school/college/university but will have finished or intend to finish your studies by the time your apprenticeship starts)
  • will need to meet the Civil Service Nationality requirements to apply.

ALS eligibility

Please note that ALS our training providers have their own eligibility in order to provide the funding required to undertake an apprenticeship. You may not be eligible to apply if:

  • you already hold a qualification at Level 3 or above in ICT, Software, Web and Telecoms or a similar subject
  • you already hold a qualification at Level 3 or above in Business Administration, Customer Service or a similar subject

What are the benefits?  

How much will I be paid?

You will earn £19,240 a year while training. When you pass your apprenticeship you can apply for a permanent job at the Welsh Government. Within 2 years of starting your apprenticeship you could be earning £22,500. 

You will get 31 days holidays as well as 10 public and privilege days. We offer flexible working arrangements to help you get the right work/life balance. You will also be eligible for membership of the Civil Service Pension Scheme

Company info
Website

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