ICT Service Desk Apprentice (Fixed Term) - ICT

Civic Offices Angel Street Bridgend CF31 4WB
£18,328 per year
16 Jul 2021
26 Jul 2021
Start Date
About the apprenticeship


To provide the employee with on the job training and experience as part of the administrative apprenticeship framework (including the achievement of QCF level 2 in business administration) and to support the provision of a high quality administrative service that assists with the operation of an efficient and effective Service desk function.

Additional information

37 hours per week

Fixed Term for 2 years

We have opportunities for you to join the ICT Service Area of Bridgend County Borough Council and follow an apprenticeship programme which will give you the skills and experience to pursue a career in business administration, and perhaps the opportunity to further your ICT interest.

Applications will not be considered for those who have already achieved a qualification at an equivalent or higher level in business administration or those who have already achieved a qualification at degree level in any subject area.

Gaining on the job training, experience and support to achieve a QCF (Qualification Credit Framework, formerly known as NVQ) level 2 in business administration, you will also have the opportunity to learn about the work of the ICT Service Area.

Assisting in all areas of administration across ICT, there will be a focus on systems and processes on the ICT Servicedesk.

You will already have good ICT skills, including word processing and spreadsheets with experience of using Microsoft Office products or equivalent. This will be supported by a good standard of education but equally important will be your positive attitude towards learning and development and the ability to work with others. You will have good communications skills and be happy communicating on the phone or in person.



• Good standard of numeracy and literacy
• Experience of using Microsoft Office products in particular Word and Excel
• Familiarity with administrative processes and systems
• A strong desire to acquire further knowledge and skills in a working environment
• Good communication skills
• An ability to work as part of a team
• Excellent IT skills
• Ability to carry out tasks following training and or direction
• Good attention to detail and ability to work logically and methodically


• 3 GCSE's including English and Maths at grade C or above or equivalent


Welsh Spoken Skills: No Welsh Written Skills: No

Course details

Training provider:
T S W Training

Business Administration Level 2

About the employer

Civic Offices
Angel Street
CF31 4WB

Disability confident

Yes, we are part of the Disability Confident Scheme from the UK Department for Work and Pensions.

Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.

Interview arrangements

To Be Confirmed

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