Digital Application Support Apprentice

Tempo Tempo, Cowbridge Court 58-62 Unit 2 Cowbridge Road West Cardiff CF5 5BS
£12,000 per year
16 Jul 2021
26 Jul 2021
Start Date
About the apprenticeship


• Supporting the IT function by keeping asset register and software register up to date, Onboarding and Offboarding of staff when they join/leave, communicating with external IT Support.
• Supporting the CRM function by onboarding of new staff with relevant security roles and training to the system, checking CRM System data/keeping it up-to-date (e.g. changing owners), bulk uploading data where necessary.

• Supporting the Digital Time Credits System by monitoring the backlog, keeping resources up-to-date, fielding questions from staff, providing customers services with admin-only data.

Additional information

This is a fantastic opportunity to further your training with a career in a company that will value and reward your contribution.

The successful person will work in a supported learning environment to develop the skills and knowledge required for a Digital Application Support Apprentice and complete a Level 3 qualification.

You will focus on hardware, software and various shared digital IT process areas in order to gain a breadth of knowledge and skills which will allow you to apply for other positions should opportunities arise at the end of the apprenticeship. The focus will be on learning about technologies, methods, and acquiring skills and proficiency, whilst providing some additional capacity to the team. Your primary job function will be to support the organisation with their day-to-day IT support requirements along with supporting the team with the CRM System and Digital Time Credits Portal.
Please see our website for a full Job description



You are proactive and passionate about serving the organisation and creating positive, lasting change that builds on the skills and assets of all. You are someone who can hit the ground running, be a fast learner and a keen problem solver. You will have knowledge and proficiency in the use of Microsoft Office packages including databases. You will be able to build rapport quickly with people at all levels and share information openly with colleagues within and outside your team.
You will take a methodical and consistent approach to completing work in line with personal objectives.


GCSE Grade A-C in Maths and English

Knowledge and proficiency in the use of Microsoft Office packages including databases


Welsh Spoken Skills: No Welsh Written Skills: No

Course details

Training provider:
Apprenticeship Learning Solutions Ltd

Digital Application Support

About the employer

Tempo Tempo, Cowbridge Court 58-62 Unit 2
Cowbridge Road West

Disability confident

Yes, we are part of the Disability Confident Scheme from the UK Department for Work and Pensions.

Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.

Interview arrangements

Interviews will be held by MS Teams week commencing 12th July 2021

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