Service Co-ordinator/Administration Assistant

Location
Fire Rite (UK) 14 Roundabout Ct Bedwas House Industrial Estate, Bedwas Caerphilly CF83 8FS
Salary
National minimum wage
Posted
16 Jul 2021
Closes
26 Jul 2021
Ref
1534
Start Date
Ongoing
Duration
Undisclosed
About the apprenticeship

Duties

• Allocating jobs to the department's engineers
• Ensuring job reassessments are carried out with required timescales to maintain client certification
• Managing both client's & Fire Rite's work on supplier portals, downloading all job cards
and Certification of Conformity to be sent to clients upon completion of work
• Maintaining 3rd party accreditation of Passive Fire Safety Department
• Ensuring engineer skills certifications are maintained
• Managing external site audits of the department's work for 3rd party accreditation
• Weekly invoicing for the department
• Be the first point of contact for the engineers and clients
• Support the Passive Fire Safety Department Manager with any ad-hoc administration needs
• Assist in integrating the department onto Fire Rite's Service Management Software

Requirements

Skills

• Previous experience in service co-ordination
• Proficiency in Microsoft Word, Excel and PowerPoint
• Willingness to learn bespoke software and expand the role
• Attention to detail
• Good understanding of SLAs, KPIs
• The ability to work flexibly and to adapt to demanding situations to ensure the
highest level of service without compromise
• Experience of Service Management Software is an advantage, but not essential as full training will be given
• Punctual, polite and keen to work as part of a busy fire safety team.

Qualifications

No minimum requirements

Language

Welsh Spoken Skills: No Welsh Written Skills: No

Course details

Training provider:
Educ8

Qualification:
Business Administration Level 2

About the employer

Fire Rite (UK) 14 Roundabout Ct
Bedwas House Industrial Estate, Bedwas
Caerphilly
CF83 8FS

Disability confident

Yes, we are part of the Disability Confident Scheme from the UK Department for Work and Pensions.

Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.

Interview arrangements

The successful candidate will be notified of interview as appropriate.

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