Assistant Services Coordinator

1 day left

Location
Fire Rite (UK) 14 Roundabout Ct Bedwas House Industrial Estate, Bedwas Caerphilly CF83 8FS
Salary
National minimum wage
Posted
16 Jul 2021
Closes
26 Jul 2021
Ref
1533
Specialism
Other
Sector
Unspecified
Start Date
Ongoing
Duration
Undisclosed
About the apprenticeship

Duties

• Providing administrative support to the Operations Manager for all field service visit
bookings and reactive call outs, to include managing engineer's calendars via a bespoke
client software management system
• Proof reading engineer's job cards in readiness for sales invoices to be emailed to clients • Liaising with Principal Fire Risk Consultant to manage delivery of Fire Risk Assessments to key clients, developing good relationships with said clients
• Taking client bookings & liaising with Fire Safety Training Consultant &
Fire Safety Course Trainers to manage delivery of a range of Fire Safety Training Courses
• Answering the telephone and dealing with client queries, recording any messages
or requests, managing and resolving queries
• Providing administrative back up of services and liaise with other internal and external
stakeholders including the clients, suppliers, sales and technical departments.

Requirements

Skills

• Good MSO Knowledge
• Must have an ability to adapt to bespoke software
• Ability to build external and internal relationships
• Good understanding of SLAs, KPIs
• Previous experience in service co-ordination
• The ability to work flexibly and to adapt to demanding situations to ensure the
highest level of service without compromise
• The ability to prioritise and work well under pressure in a thorough and methodical manner.
• Demonstrate tact, understanding and empathy in all communications with customers
• Good communication skills
• Punctual, polite and keen to work as part of a busy fire safety team.

Qualifications

No minimum requirements

Language

Welsh Spoken Skills: No Welsh Written Skills: No

Course details

Training provider:
Educ8

Qualification:
Business Administration Level 2

About the employer

Fire Rite (UK) 14 Roundabout Ct
Bedwas House Industrial Estate, Bedwas
Caerphilly
CF83 8FS

Disability confident

Yes, we are part of the Disability Confident Scheme from the UK Department for Work and Pensions.

Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.

Interview arrangements

The successful candidate will be notified of interview as appropriate.

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