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Assistant Services Coordinator

Welsh Government
Fire Rite (UK) 14 Roundabout Ct Bedwas House Industrial Estate, Bedwas Caerphilly CF83 8FS
National minimum wage
Closing date
26 Jul 2021

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Role Type
Apprenticeship, Intermediate
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Job Details

About the apprenticeship


• Providing administrative support to the Operations Manager for all field service visit
bookings and reactive call outs, to include managing engineer's calendars via a bespoke
client software management system
• Proof reading engineer's job cards in readiness for sales invoices to be emailed to clients • Liaising with Principal Fire Risk Consultant to manage delivery of Fire Risk Assessments to key clients, developing good relationships with said clients
• Taking client bookings & liaising with Fire Safety Training Consultant &
Fire Safety Course Trainers to manage delivery of a range of Fire Safety Training Courses
• Answering the telephone and dealing with client queries, recording any messages
or requests, managing and resolving queries
• Providing administrative back up of services and liaise with other internal and external
stakeholders including the clients, suppliers, sales and technical departments.



• Good MSO Knowledge
• Must have an ability to adapt to bespoke software
• Ability to build external and internal relationships
• Good understanding of SLAs, KPIs
• Previous experience in service co-ordination
• The ability to work flexibly and to adapt to demanding situations to ensure the
highest level of service without compromise
• The ability to prioritise and work well under pressure in a thorough and methodical manner.
• Demonstrate tact, understanding and empathy in all communications with customers
• Good communication skills
• Punctual, polite and keen to work as part of a busy fire safety team.


No minimum requirements


Welsh Spoken Skills: No Welsh Written Skills: No

Course details

Training provider:

Business Administration Level 2

About the employer

Fire Rite (UK) 14 Roundabout Ct
Bedwas House Industrial Estate, Bedwas
CF83 8FS

Disability confident

Yes, we are part of the Disability Confident Scheme from the UK Department for Work and Pensions.

Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.

Interview arrangements

The successful candidate will be notified of interview as appropriate.


Why an apprenticeship?

As an apprentice you will earn while you train. It’s a great career choice whether you are leaving school or college, returning to work after starting a family or looking for a new career. There’s a wide range of jobs on offer.  A job at the Welsh Government is unlike any other in Wales.

At the Welsh Government you’ll be given support and guidance so you can develop your skills in the workplace. You will also need to set aside time to study for your apprenticeship. You’ll be a valued member of the team from day one.

What apprenticeships are available?

We don’t currently have any apprenticeship opportunities open as we have now closed our scheme for 2019. If you’d like to keep updated on the vacancies that we’re advertising, you may want to visit our jobs board:  Welsh Government External Vacancies Board.

If you’d like to receive Job Alert e-mails that let you know when we’re advertising a role that suits your preferences, scroll to the bottom of the jobs board, and you’ll see the ‘Create Job Alert’ link.  Click this, and follow the on-screen instructions to set up your alerts.  You’ll need to log in or create an account as part of this process.

Who can apply?

To be eligible to apply you:

  • will be at least 16 years of age at the time of making your application
  • will not be in full-time education (you can apply while still attending school/college/university but will have finished or intend to finish your studies by the time your apprenticeship starts)
  • will need to meet the Civil Service Nationality requirements to apply.

ALS eligibility

Please note that ALS our training providers have their own eligibility in order to provide the funding required to undertake an apprenticeship. You may not be eligible to apply if:

  • you already hold a qualification at Level 3 or above in ICT, Software, Web and Telecoms or a similar subject
  • you already hold a qualification at Level 3 or above in Business Administration, Customer Service or a similar subject

What are the benefits?  

How much will I be paid?

You will earn £19,240 a year while training. When you pass your apprenticeship you can apply for a permanent job at the Welsh Government. Within 2 years of starting your apprenticeship you could be earning £22,500. 

You will get 31 days holidays as well as 10 public and privilege days. We offer flexible working arrangements to help you get the right work/life balance. You will also be eligible for membership of the Civil Service Pension Scheme

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