Sales Operations Co-Ordinator Apprentice

EX5 1FB, Exeter
16 Jul 2021
16 Aug 2021
Role Type
Start Date
12-18 months


STILL Materials Handling UK Ltd

Sales Operations Co-Ordinator Apprentice

8.00am to 4.30pm Monday to Thursday and 8.00am to 4.00pm Friday.  (39.5 hours per week).  Lunch break of 30 minutes in duration 

STILL UK, Exeter office, STILL Materials Handling Ltd. Jacks Way, Hill Barton Business Park, Clyst St Mary Exeter EX5 1FG

To learn to provide a professional end to end administration process to STILL sales personnel, and Distributors, ordering and planning with the various factories and suppliers, delivery dates for equipment and arranging transport ensuring accurate invoicing once delivery documentation is finalised.

As an apprentice the successful candidate will learn to complete the following:

  • Dealing with customer enquiries and complaints prior to escalation to the Sales Team. If unable to resolve promptly, collate all the information and pass to the relevant Sales person/distributor, keeping the customer informed on the progress at all times.
  • Using the order control sheet make a proposal of equipment sale to finance partners, if not already done by the sales person to obtain costs to customer of the finance package. All details of   proposals/acceptances to be copied to our finance department for recording 
  • Once agreement with finance partner has been made, obtain a credit acceptance notice, arrange transport upon invoice and send all signed details to partner
  • Report KPI’s and targets to Hamburg HQ and STILL UK Exec management team within required time frames.
  • Using the MXA sheet and SAP order processing screen process orders of equipment received from the sales, national accounts and distributor teams and generate a purchase order on the relevant factory or supplier. Where applicable Residual Value (RV) list for trucks at the end of lease period to be obtained
  • Visually check the purchase order for costing purposes ensuring that discounts within SAP are accurate against those that have been agreed with the factories
  • Using SAP purchase order system, manually amend the purchase order to reflect written agreements with the factories and those agreed by Directors
  • Visually check order confirmation against order configuration and values against the order file (MXA sheet, battery and ancillary order etc) discussing details with relevant personnel at the factories/suppliers as appropriate to resolve any inaccuracies in the system, agreeing final prices and delivery date against customer requirements
  • Using equipment serial numbers etc on SAP and Access as a basis, visually examine the shipping documents from Urban Logistics for details of equipment being delivered, when and where
  • Ensure equipment is allocated to the correct stock location upon receipt/completion, using relevant stock movement function in SAP
  • Check the order file to establish whether attachments ordered with specific equipment are available and work is planned to fit these making sure the complete order is available for delivery
  • Where additional work is required in the Exeter/GB workshop, issue workshop notification documents and arrange workshop time to be planned according to delivery schedule
  • Receive notification that work is completed in workshop placing workshop notification documents into the correct order file for trace ability purposes
  • Notifying our Transport team of any transport requests, ensuring documentation is accurate and complete
  • Using SAP to create delivery/collection notes and issue to the workshop/Urban
  • Upon receipt of signed dispatch documents produce an SAP invoice for collection of money from customer or KFS
  • Other duties and responsibilities as may be required to enable the Business to meet future plans


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