Case Administrator

Location
Right Legal Group Penguin House, Raleigh Walk, Brigantine Place, Cardiff CF10 4LN
Salary
Apprenticeship rates
Posted
17 Jul 2021
Closes
27 Jul 2021
Ref
1636
Specialism
Other
Sector
Unspecified
Start Date
Ongoing
Duration
Undisclosed
About the apprenticeship

Duties

• Delivering outstanding customer service at all times
• Working with the rest of the business to deliver its core purpose and cultural values
• Providing administration support for their assigned legal advisors
• Organising and attending signing meetings for the legal advisors
• Dealing with incoming and outgoing calls
• Opening files and preparing work including drafting of Wills and Lasting Power of Attorney
• Filing and photocopying
• Daily management of files
• Daily maintenance of printers and franking machine
• Ensuring outgoing post has been franked and is ready for collection
• To drive the customer journey to ensure team targets are met
• Ensuring files are turned around in line with company timeframes.

Requirements

Skills

• Confident and natural communicator
• Ability to build effective relationships with clients and colleagues.
• Caring and empathetic nature when dealing with clients.
• Good telephone manner
• Excellent attention to detail
• Excellent organisation
• Ability to use case management systems (full training given)
• Fully aware of the RightWill process
• Good use of Microsoft word & Excel
• Professional presentation and positive attitude

Qualifications

No minimum requirements.

Language

Welsh Spoken Skills: No Welsh Written Skills: No

Course details

Training provider:
Educ8

Qualification:
Business Administration Level 2

About the employer

Right Legal Group Penguin House, Raleigh Walk,
Brigantine Place,
Cardiff
CF10 4LN

Disability confident

Yes, we are part of the Disability Confident Scheme from the UK Department for Work and Pensions.

Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.

Interview arrangements

The successful candidate will be notified of interview as appropriate.

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