Level 4 Network Engineer Apprentice
- Employer
- ERGO COMPUTING UK LIMITED
- Location
- 15 Castle Lane, Bedford, MK40 3NT
- Salary
- £19,000.00 annually
- Closing date
- 26 Jul 2021
View more
- Specialism
- Engineering
- Sector
- Telecommunications
- Role Type
- Apprenticeship, Higher
- Start Date
- September
- Duration
- Permanent
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- Check that customers have a valid support contract and what is included within the scope of their Support Agreement (SA)
- Take ownership of customer ICT issues and perform a technical diagnosis (remotely & onsite) to find a solution
- Escalate support calls to the relevant person if a solution has not been found within an agreed timeframe set by Ergo
- Contribute to KPI reports produced by the team for Ergo's Infrastructure support customers as required
- Provide support to internal staff on Ergo ICT Infrastructure as required
- Create, Publish and Maintain both System Documentation and Knowledge Base articles for our customers
- Ensure that Change Control procedures and documentation are used for re-configuration of Customer ICT Infrastructure(s)
- Liaise with customers to clarify the technical implementation details for delivery of SME solutions
- Record support calls received by Telephone/Email/Web/verbal into our Helpdesk Software with detailed information on the customer ICT issue
Requirements and prospects
Desired skills
- Good communication skills
- Relevant experience in an IT and/or networking related role
- Experience in a technical support environment
Personal qualities
Technical knowledge of:
- WAN and LAN networking technologies
- Fault finding and technical troubleshooting
- Networking infrastructure- switching, routing and firewall
Desired qualifications
- Must have GCSE pass grades or equivalent in English and maths
- Must have IT specific qualification at either A-level or Level 3 Apprenticeship, or other relevant qualifications
Future prospects
This is a great opportunity for you to develop skills that will enhance your career in IT. With a Primary Goal apprenticeship, you will gain the knowledge to be able to move into a technical or curriculum-focused role. The opportunities are immense!
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