Apprentice Trade Counter Sales Person

5 days left

Unit A Pentood Industrial Estate Cardigan SA43 3AG
£15,000 per year
19 Jul 2021
29 Jul 2021
Start Date
About the apprenticeship


● To provide excellent levels of customer service and deal with enquires in a courteous, professional and knowledgeable way
● To achieve and exceed individual targets to accomplish the depot targets, while building strong relationships with new and existing customers
● To effectively communicate and sell/upsell the full range of products and services offered by the company (face to face and via telephone)
● To generate and chase leads
● To correctly process sales for customers using the in store payment systems, quoting correct pricing, delivery date and stock requirements. Ensuring all documents are filed correctly
● To assist in the depot warehouse as and when necessary
● To ensure a safe and comfortable environment is maintained for customers and employees within the Depot and to ensure 100 % compliance with Health & Safety Regulations and expectations

This is not intended to be an exhaustive list of responsibilities, but outlines the main points of the role.

Additional information

Our Trade Sales Counter Person is the first point of contact at the counters in our depots. They assist our customers while selling and upselling the company's range of products and services and provide excellent customer services and have extensive knowledge of Howdens products.



● Positive customer feedback and progress through 1-2-1 reviews
● Clear communication skills, with customers when interacting face to face and over the telephone.
● Negotiate with customers in order to upsell and supply products at the best price possible to both Howdens and the customer

Key Challenges

● To continually develop on your product knowledge and tailoring your approach to each customer in order to deliver the best service possible
● To actively manage your account base, lead bank and account recruitment with the aim of exceeding company targets
● Organise and prioritise own work load, ensuring that customers are greeted and served in a timely manner.

About You

● Experience of working in either a retail or similar customer service environment is desirable
● The ability to be flexible in your approach from day-to-day workload and multi-tasking different workloads
● Able to communicate in a pleasant, friendly manner and clearly articulate Howdens Joinery products to the trade and public
● You will have effective team work and problem solving skills


GCSE Maths and English Grades A-D


Welsh Spoken Skills: No Welsh Written Skills: No

Course details

Training provider:
Apprenticeship Learning Solutions Ltd

Trade and Business Services Level 2

About the employer

Unit A
Pentood Industrial Estate
SA43 3AG

Disability confident

Yes, we are part of the Disability Confident Scheme from the UK Department for Work and Pensions.

Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.

Interview arrangements

Suitable applicants will be contacted for interview arrangements

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