Team Leader

Recruiter
South Central Ambulanc
Location
Bicester/Homeworking
Salary
Competitive salary
Posted
19 Jul 2021
Closes
23 Jul 2021
Ref
195-21-178-MJH
Role Type
Apprenticeship
Start Date
Ongoing
Duration
Permanent
An exciting opportunity has arisen to join the COVID -19 Vaccination Data Resolution Service as a Team Leader.

The successful candidates will proactively supervise Vaccination Data Resolution Service Staff to improve and maintain a high standard of response to deliver excellent Service to citizens, ensuring performance in an efficient, effective and professional manner, in accordance with Trust Policy, performance objectives, national standards, KPIs and local initiatives, in accordance with systems and procedures.

Responsible for responding to calls from the general public who require amendments to their COVID-19 Vaccine Status. Using a range of databases and web-based applications to investigate errors and make amendments.

To oversee the use of resources (people and equipment) in an efficient and effective manner in response to requests from the public.

The post holders must be passionate about their subject, ambitious and with a strong desire to enhance the delivery within the service and must demonstrate a clear vision of how this post will contribute to the achievement of the Trust and to support its values of caring, team working, improvement and professionalism.

As a Team Leader you will be managing the team of call agents working remotely, you will need to develop the team to ensure that the service adheres to the quality standards for Vaccination Data Resolution Service

You will act as a positive role model to all staff within the service

Initially this role is offered as a Fixed Term until Jan 2022 .

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Whilst we would like to assure you that SCAS endeavours to continue with the recruitment for this position as planned, please bear in mind there may be COVID19 related Government guidelines for us to adhere to that may cause changes out of our control. These changes may mean that we must alter our training delivery in which case we would inform you of any changes to the plan as soon as we can.

We actively welcome job applications from candidates who have a disability or who are members of the BAME, LGBT and Armed Forces community (including: Reservists, Veterans, Spouses and Cadets) Here at SCAS we are proud to have a workforce that reflects the diverse community we serve.

Communications regarding your application will be sent via NHS Jobs to your inbox. Please look out for e-mails from us relating to your application.

We do require three years' worth of references (with no gaps) please be sure to provide sufficient information in the referencing section of your application form. We will only contact your referees after we have offered you a job.

The benefits bits:
  • Starting holiday entitlement is 27 days per annum, pro rata, plus bank holidays;
  • USH is paid in line with section 2;
  • All employees are automatically enrolled into the NHS Pension scheme (or NEST);
  • We operate from a comprehensive set of policies;
  • We operate regular staff surveys and our staff are encouraged to develop transferable skills and experience;
  • We work in partnership with our trade unions;
  • Applicants who have a disability or are members of the armed forces community who meet the minimum shortlisting criteria for their post of interest will be invited for an interview;
  • As an employer of choice, we value the wellbeing of our staff and have support networks in place to offer assistance as required;
  • South Central Ambulance Service has a Freedom to Speak Up Guardian and a Freedom to Speak Up Policy. We believe that effective speaking and listening up arrangements protect patients and improve the experience of patients and NHS workers.


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