This job has expired

Regional Operations Centre Shift Leader

NHS England and NHS Im
South West House, Taunton/Chippenham/Saltash
Competitive salary
Closing date
26 Jul 2021
You need to sign in or create an account to save a job.

Job Details

Our Organisation

NHS England and NHS Improvement came together on 1 April 2019 as a new single organisation. The NHS Long Term Plan focuses on delivering integrated care to patients at the local level and we can best support the NHS to deliver this as a single integrated organisation.

At the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that's job share, part time or another flexible pattern. In addition, although the role advertised may have an 'home' office base indicated, we remain committed to supporting flexibility around workplace locations. If it works for the service, we will do our best to make it work for you.

Our new operating model represents a strong shift to regional delivery supported by expert corporate teams. Local health systems are supported by our integrated regional teams who play a major leadership role in the geographies they manage.

We are jointly committed to creating and maintaining a fair and supportive working environment and culture, where contributions are fully recognised and valued by all and staff feel empowered to carry out their duties to the best of their abilities. As employers we are committed to promoting and protecting the physical and mental health and well-being of all our staff. This underpins our values as set out in the NHS Constitution, supports us to be an Employer of Choice and ultimately enables our employees to support the effective care of our patients.

The South West Regional Operations Centre (ROC) has been established to manage the support required to coordinate the delivery of services to our patients and to support local healthcare professionals and Systems in delivering required services. The ROC is responsible for communicating Covid-19, winter, EU Exit planning and Covid-19 vaccination requirements to Providers, Commissioners and other organizations that support healthcare delivery in the SW Region; assuring local preparations; responding to operational enquiries for Covid-19, winter and Covid-19 vaccination; coordinating the operational response within the SW Region and meeting national reporting requirements. While the primary location for the South West ROC is in SW House, Taunton, at the present time the successful candidate will generally work remotely, using MS Teams, following current NHS workforce guidance. When the ROC is able to return to an office base environment, the successful candidate's location may include SW House, Jenner House, Chippenham or Peninsula House in Saltash.

We are recruiting a Shift Leader to join the ROC, the post holder will work as part of a dynamic team in delivering an effective service supporting local organisations across the Region to maintain a high level of preparedness and delivery for Covid-19, winter and Covid-19 vaccination. The post holder will be responsible for ensuring the smooth delivery of the function, including:

• Coordinating the delivery of the ROC shift tasks;

• Meeting required deadlines

• Coordinating SITREP returns on time

• Delivering the administrative support required to deliver the ROC outputs, including ensuring that meeting administration is delivered, including the production timely Records of Decisions are produced

• Ensuring that the Records Management processes are maintained in the ROC

• Ensuring that Risk Management processes are delivered. Additionally, this post will support the Head of the ROC to ensuring that all those working in the ROC receive the appropriate induction, support and mentoring, in what is likely to be a dynamic and challenging environment.

The Shift Leader for the ROC team can work up to a 12-hour shift pattern (0800 - 2000) and support the ROC function 7 days a week (37.5 hour working week), including Saturday and Sunday working. The weekend working requirements will be undertaken on a rota basis, unless volunteers are found to regularly work at the weekend. Additionally, there may be a requirement for the successful candidate to provide cross-cover for other members of the ROC, including flexing working hours in line with ROC core operating hours and undertaking other tasks and activities as specified by the ROC Director.

The post is available as a secondment or fixed term contract until 31st March. The short term contract is due to a time limited short term project.

For further details / informal visits contact:

Name Hannah Kedzia

Job title ROC Manager

Email address

.external_test_container { margin-left: 15px; } .external_test_short_desc { color: #990066; font-weight: bold; } .external_test_long_desc { color: #990066; font-weight: bold; }

Our commitments to you

We are passionate about creating an inclusive workplace that promotes and values diversity. We know through experience that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better patient outcomes. We welcome applications irrespective of people's age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability.

Applications are welcomed from applicants who wish to apply for a position on the basis of a smarter or flexible working arrangement. Where candidates are successful at interview, such requests will be taken under consideration and accommodated where the needs of the service allow.

Please note that we currently do not accept applications via CV or recruitment agencies.

The NHSBSA is responsible for the processing of your application; a privacy notice is attached to advise you on how we will process your personal data.

After applying via NHS Jobs, your submitted application will be imported into our preferred third-party recruitment system. All subsequent information regarding your application will be generated from If you are appointed to a post, information will also be transferred into the NHS Electronic Staff Records system.

You will not be able to track the progress of your application or receive messages through NHS Jobs, and furthermore, as an employer, we will not be able to respond to any e-mails sent to us via NHS Jobs. If you have a query relating to your application, please contact the recruitment team on or 0300 330 1369.

Tier 2 Certificate of Sponsorship

Applications from job seekers who require current Tier 2/skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information please visit the UK Visas and Immigration website .

From 6 April 2017, Tier 2/skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.

For further advice, please visit Applying from overseas .

To stay safe in your job search we recommend that you visit SAFERjobs ( ), a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the SAFERjobs website for information on common scams and to get free, expert advice for a safer job search.


Working for us We are 1.3 million strong We are from all walks of life We Are the NHS

And you could be too.

The NHS offers many different roles, in different settings, with different ways of working, within hundreds of organisations.

This creates a unique opportunity for people who want a varied, flexible and challenging career within a world-class culture.

Get Involved

We have our own recruitment website that advertises job vacancies via NHS Jobs, online recruitment sites as well as social media. You can search for jobs, find jobs that match your skills, and apply for NHS England and NHS Improvement vacancies online.

See below for NHS England and NHS Improvement’s current vacancies.

If you’re not sure what you’re looking for, you can explore over 350 careers, compare specific opportunities and take the find a career quiz on the Health Careers website.

Anyone working in any part of the NHS should feel part of a team where we bring out the very best in one another – inspiring each and every person and unleashing potential.

Find Us
United Kingdom
You need to sign in or create an account to save a job.

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert