Administration Apprentice - WRH

Recruiter
Worcestershire Acute H
Location
Worcestershire Royal Hospital
Salary
Competitive salary
Posted
19 Jul 2021
Closes
22 Jul 2021
Ref
365-A-21-159458
Role Type
Apprenticeship
Start Date
Ongoing
Duration
Permanent
Our purpose is simple - Putting Patients First. We are looking for exceptional colleagues who can help us achieve this.

We're a large organisation, providing acute services from the Alexandra Hospital (Redditch), Kidderminster Hospital and Treatment Centre and Worcestershire Royal Hospital (Worcester) to a population of over 575,000 people in Worcestershire, as well as caring for patients from surrounding counties and further afield. We also manage a Surgery ward at Evesham Community Hospital.

Our workforce is nearly 6,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.

We are committed to recruiting the best people to work with us to achieve our Vision - working in partnership to provide the best healthcare for our communities, leading and supporting our teams to move 4ward. Our 4ward behaviours, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.

It's an exciting time to join the Trust. In partnership with staff, patients and partners, we are developing of our Clinical Services Strategy which will outline how our services will be organised effectively across our sites into the future. Our Clinical Services Strategy will build on the improvements already put in place in recent years, following the Future of Acute Hospital Services in Worcestershire review which has seen improved outcomes in a number of areas, including maternity and children's services.

Our objectives are simple:
  • Best services for local people
  • Best experience of care and best outcomes for our patients
  • Best use of resources
  • Best people.

If you can help us to achieve these; if your vision matches our vision; and you believe in Putting Patients First, we would love to hear from you!

In return, we commit to investing in our staff to ensure that we retain and develop the right people, with the right skills, who care about and take pride in, putting patients first.

Customer Service Apprentice, Speciality Medicine

Worcestershire Acute Hospitals NHS Trust has an exciting opportunity for an apprentice administrator to join our busy Specialty Medicine Divisional Management Administration Team, based at Worcestershire Royal Hospital. This Customer Service Apprenticeship offers you the chance to earn a salary, gain valuable work experience and new skills, whilst being supported to achieve a professional qualification. This is an opportunity not only to build your skills and confidence, but will also open up a wealth of possibilities for your future career within the NHS and its unique workforce.

We are looking for individuals who are enthusiastic, self-motivated, committed as well as caring and respectful. You will also be keen to learn and willing to be flexible to meet the changing demands of the service.

Duties to include:
  • To provide administrative & clerical support to the Medical Division, by typing general internal & external correspondence for members of the team and compiling routine correspondence as required.
  • To answer phone calls in an efficient manner and to ensure these are either escalated or dealt with promptly.
  • Deal with general telephone enquiries from the patients, wards and other hospitals and pass on as appropriate.
  • To open and sort incoming/outgoing mail for the Division.
  • To provide administrative & clerical support to the Medical Division by typing documents and inputting data on to spreadsheets.
  • To assist the Division with monitoring and validation of patient waiting lists.
  • To support the Divisional administrative team in general day to day duties.
  • To communicate effectively with a wide variety of clients and members of the Multi-disciplinary Team.
  • There may be an opportunity to carry out customer facing duties such as Reception Responsibilities or some ward or department admin

Please refer to the attached Job Description and Person Specification for more details.

Apprenticeship Training Details:
  • Apprenticeship Standard - Customer Service Practitioner, Level 2
  • Training provider will be Herefordshire & Worcestershire Group Training Association. Please note: by applying for this opportunity you are consenting for us to share your application details with our Training Provider for recruitment and eligibility purposes.
  • The Apprenticeship will be on a fixed term contract for 15 months with opportunity to apply for roles within the NHS on completion.
  • Salary will be paid at National Apprentice wage currently £4.30 per hour with a yearly salary of £8385 for the first 12 months and minimum wage for age for the final 3 months.
  • You will work 37.5 hours per week with on the job and off the job learning opportunities and 20% paid study time.
  • 27 days paid annual leave plus Bank Holidays.

Eligibility:

Candidates must evidence:
  • English Level 2 is essential - GCSE grade C/4 or above, or equivalent in Functional Skills Level 2.
  • Maths Level 1 is essential - GCSE grade D/3 or above, or equivalent in Functional Skills Level 1.
  • Do NOT have a degree level qualification or higher in Business Administration or similar related subject.
  • Have NOT completed an NVQ/QCF/Apprenticeship Standard Level 2 or higher in Business Administration or Customer Service or have considerable prior experience in an administrative or customer facing role.

Candidates who have previously started or part completed a Business Administration Level 2 or Customer Service Level 2 Apprenticeship, are requested to declare this on their application form.

For further details contact: Charlie Tomlinson, Deputy Directorate Support Manager , Tel: 01905 763333 Ext. 39345, email charlietomlinson@nhs.net for queries about the role & Libby Marshall for queries about the Apprenticeship: 07512 795840 email libby.marshall@nhs.net

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Important information about your application

**** Please be aware that job adverts may close before the published closing date, if we have a high volume of applications, so we recommend getting your application in as quickly as possible. ****
  • You must fulfil all of the essential criteria in the person specification
  • References from current and previous employers must cover at least three years
  • Due to the large number of applications we receive, only shortlisted candidates will be contacted
  • All correspondence will be sent through NHS Jobs, so please check NHS jobs and your email account regularly
  • If you have not been contacted within four weeks of the closing date, please assume you have not been shortlisted on this occasion
  • By accepting a position within our Trust you agree that the Occupational Health Department can access your occupational health records from your current or previous employer in order to check the status of your inoculations and screening tests. This is an automated process and the information will only be used for these purposes prior to your taking up the position with us.

Worcestershire Acute Hospitals NHS Trust is an equal opportunities employer and supports flexible working. We offer excellent learning and development opportunities, career progression, and are part of the NHS pension scheme. All of our sites are completely smokefree.

Follow the recruitment team on Twitter for the latest nursing opportunities @worcsacutejobs

Disclosure and Barring Service (DBS) Check

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order (as amended) and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (DBS) to check for any previous criminal convictions.

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