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Graduate Customer Service Adviser

Employer
Confidential
Location
Leeds
Salary
20000.00 - 23000.00 GBP Annual
Closing date
16 Aug 2021

View more

Specialism
IT
Sector
Telecommunications
Role Type
Graduate, Other work and training
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Job Title: Graduate Customer Service Adviser
Location: Leeds
Salary: GBP20-GBP23k DOE
REF: J10628:LEE:GJ:GCSA
Sector: IT - Software

This award winning client is looking for Graduate Customer Service Advisers to keep delivering the mobile resource management solutions they're known for. Innovators in their field, they're now looking to bring on board ambitious and articulate graduates to manage client relationships.

This is a fantastic role for graduates interested in relationship management and technology to benefit from market leading training and development in both areas, with a company well-established in its field.

What you get:

Competitive salary of GBP20-GBP23k
Market leading training and development
Fantastic progression opportunities
Social events/nights out in an inclusive and welcoming environment
Healthcare and Pension
33 days holiday, plus bank holidays!
Responsibilities:

Support roll-out of new applications and system information, changes and updates.
Troubleshoot system & network problems
Diagnose & solve hardware/software issues
Install & configure computer hardware operating systems & applications
Resolve customer issues, escalating them to relevant people where necessary
Act as intermediary between client and service teams
Identify business needs and find ways to add value
Provide accurate and meaningful feedback to customers
Provide administrative support as necessary
The ideal candidate for this role will be adept at translating often complicated technical requirements to audiences of various levels of understanding, as well as working well and to deadline in a pressurised environment. Maintaining good rapport with clients is also an important part of the role, and as such, the Graduate Customer Service Adviser will have confident and personable communication skills.

Requirements:

- Educated to degree level
- Previous customer service experience highly desirable
- Excellent communication and interpersonal skills
- Computer literate
- Ambitious and determined to succeed
- A team player, who can also work autonomously

Pareto Law values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

If you require this job specification or to apply in an alternate format, please visit the Pareto website
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