IT Support Technician Apprentice

19 Jul 2021
14 Aug 2021
Start Date

Vacancy Overview:

We are looking to recruit an IT Support Technician Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn.

Working Week:

Monday to Friday, 9am - 5pm

Weekly Wage:


Detailed Job Description:

Intequal, in partnership with the Microsoft Apprenticeship Programme are currently recruiting for an energetic individual to join a fantastic company as an IT Support Technician Apprentice. This is a great opportunity to earn while you learn and gain on the job experience to kickstart your career in IT.

As a Microsoft Infrastructure Technician Apprentice your main roles and responsibilities will include:

Remotely monitoring IT systems, identifying and diagnosing faults

Speaking to customers on the telephone and via email

Logging calls for incidents and problems

Problem solving on IT related incidents and problems

Monitoring of the IT email inbox and allocation of tasks

Repairing of I.T hardware, reinstalling operating systems and software

Commissioning of IT and associated equipment

Provide support to other members of the IT team

Learning and becoming proficient with an industry standard proactive monitoring software

Learning and becoming proficient in Support Desk IT Systems

Learning about different computers and IT Systems.

Throughout the duration of the apprenticeship, you will receive Microsoft training and accreditation through blended learning. This combines online technical training within a virtual classroom, as well as real-world and practical experience with your employer. The certifications you gain are highly respected and globally recognised. The skills, knowledge and experience you will gain whilst on the programme are invaluable, giving you the best possible start in your professional career within the IT industry.

About the Company

Our client provides a wide range of IT services including proactive IT monitoring, automated patching, reactive IT support contracts and IT maintenance services, including IT network Installation and IT support, from their base in Hampshire using the very latest technology. They provide managed IT support concerning everything from email hosting and office telephone system installation to cloud managed anti-virus, email encryption, and spam filter software. They deliver tailored IT support, network installation and maintenance services for businesses in Southampton, Winchester, Portsmouth and Eastleigh. Their helpdesk works as a natural extension of a business wherever they are across Southampton, Winchester, Portsmouth and Eastleigh.

Skills Required:

You will be a good team player who is able to work of your own initiative. You will have excellent communication skills (both written and spoken), will have the ability to show empathy and will possess excellent time-keeping skills.

Personal Qualities:

The company require a bright, enthusiastic and hardworking individual with a genuine desire to learn and to build a career in technology. The company are looking for someone with a positive, highly self-motivating, can-do attitude and who isnt afraid to ask questions.

Other Information:

Perks include 25 days holiday per annum.

Please note that your commute may be taken into consideration when we review your application, in line with our safeguarding practices.

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