Apprentice Customer Service Advisor - Web and Support Team
St John Ambulance trains over 400,000 people every year on First Aid related courses, so our customers are very important to us (as well as being future lifesavers). We reinvest every penny into campaigning for and delivering better first aid for everyone, so we need to ensure we give our customers exceptional service.
This is a fantastic opportunity to become a customer service advisor within St John Ambulance. If you are passionate about customer service, we would love to hear from you.
As a customer service advisor you will be working in the Web and Support team, and you will be responsible for delivering exceptional customer service to all our customers. You will be taking and managing customers bookings for First Aid and other training courses that we offer, and supplies products.
. You will provide the best possible telephone-based customer service to incoming callers, work with our email management and web chat systems to respond to customers queries across multiple channels, ensuring queries are dealt with in-line with SJA targets, Service Level Agreements and ensuring the customer has a great experience with us throughout their customer journey.
. You will also provide an effective telephone sales service to incoming callers in a professional manner and to process their bookings and orders efficiently to agreed levels and individual targets. Maintains customer records by updating account information and ensure that all bookings/orders are recorded accurately on relevant databases.
. Work towards the achievement of personal targets therefore contributing to the overall business performance by maintaining a detailed knowledge of products, services and marketing campaigns
As an apprentice you will be included on a L2 Customer Service Practitioner apprenticeship standard with Babcock Training. This will involve one to one training with a Regional Trainer who will meet with you on a regular basis.
Whilst on the apprenticeship you will be entitled to an NUS card