IT Support Apprentice

16 Jul 2021
22 Jul 2021
Start Date

Vacancy Overview:

Our client requires a proactive individual to become an IT Support Apprentice, who will be involved in helping to manage support requests, assisting new R&D projects and other exciting projects in the digital sector!

Working Week:

Monday to Friday

Weekly Wage:


Detailed Job Description:

We are looking to recruit an individual who is a hardworking and organized, with flexibility and a willingness to learn. The companys mission is to delight customers by providing expert solutions to support their business goals in a timely way. They will require you to work in a team to support the growth of the business with world class expertise in the deployment of the full HubSpot Product range, solving issues for the customer and promoting this expertise externally to drive new business.

As an Information Communications Technician Apprentice your main role and responsibilities will include:

Log support tickets using the HubSpot ticket pipeline

Troubleshoot, resolve and respond to support tickets

Provide advice and solutions to customers over the email/ calls

Keeping updated with the latest HubSpot features

Proactive approach to becoming a HubSpot expert through internal and self-training

Contributing to ongoing research and development projects

Setting up and managing workflows

Supporting the team to assist with HubSpot technical problems

Providing resolution to incidents and requests, and appropriately escalating to the solutions team internally when required

Assessing ticket priorities, setting expectations and working towards timelines

Liaising with third parties and customers with regards to incident resolution and requests

Work efficiently and productively to achieve individual and team KPIs on the solutions team

Throughout the duration of the apprenticeship, you will receive Microsoft training and accreditation through blended learning. This combines online technical training within a virtual classroom, as well as real-world and practical experience with your employer. The certifications you gain are highly respected and globally recognised. The skills, knowledge and experience you will gain whilst on the programme are invaluable, giving you the best possible start in your professional career within the IT industry.

About the Company

A Hubspot Gold certified agency partner, our client focuses on inbound marketing and marketing automation. They provide a managed service that blends the best technology with brilliant people to develop strategy, content and creativity, in order to generate more visitors to websites and therefore generate more business.

Skills Required:

You will be curious, respectful, positive and ambitious

You will be highly organized with excellent communication skills

You will be willing to work hard and eager to learn

You will be adaptable with the ability to multitask and will be prepared to take accountability

You will have superb IT skills and a base knowledge of hardware & software.

Personal Qualities:

The company require a bright, enthusiastic and hardworking individual with a genuine desire to learn and to build a career in technology. The company are looking for someone with a positive, highly self-motivating, can-do attitude and who isnt afraid to ask questions.

Other Information:

Please note that your commute may be taken into consideration when we review your application, in line with our safeguarding practices.

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