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Support Engineer Apprenticeship

MAC-Solutions (UK) Ltd
Tapton Park Innovation Centre, Brimington Road, Chesterfield, S41 0TZ
£16,000.00 annually
Closing date
2 Aug 2021

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Role Type
Apprenticeship, Degree
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We are looking for a talented individual with a passion for technology & sales within the Industrial IT market. The individual must be highly motivated, hard working and looking for a long term career at M.A.C. Solutions. We have had previous candidates develop at a fast pace, not only within their Degree studies, but also in their technical positions within the company, and are now graduating university, well positioned to step into senior positions. The qualities they possess include training others, delivering consultancy to customers, being an escalation to more junior members of the team and much more. The right candidate must be driven to succeed within the business.

The role which we are currently looking to fill is that of a Support Engineer. The role will be predominantly office-based, however occasional travel to customers' sites in the UK and Ireland may be required. Flexibility on working times is necessary, within our shift pattern and to satisfy customers' needs. The purpose of this role is:
  • providing first-class technical support to customers on a wide range of industrial software, hardware and associated products
  • handling incoming customer problems relating to the implementation and application of the software
  • logging requests in the call tracking system
  • seeking to resolve customer problems effectively and efficiently
  • providing an element of training and consultancy to customers
  • working with the software developments Team in the introduction and maintenance of support procedures, including the escalation of issues in accordance with Company policy
  • to be a trusted advisor for the products allocated, including certification on products where applicable
  • staying up-to-date with the development of new products and operating systems
  • identifying opportunities to improve the efficiency of the team and the service it provides to customer

You will join us prior to the start of your degree to become familiar with the way we work. On commencement of the course, you will spend approximately 33 day at University during the academic year, with additional study on the job and an element of personal study. The remainder of your time will be spent working in our offices in Chesterfield, Derbyshire.

Why should you join M.A.C. Solutions?

Our success has been based on our strong values of customer satisfaction, leadership, knowledge and people & teams. Based in our Software Development Centre in Chesterfield, our employees are our greatest asset and our success is founded on their knowledge and competence.

We are a growing company, staffed with bright, energetic people who believe passionately in what they are doing. We look for and hire the best talent in all areas of our business and recruit people who strive to do and be the best, and who really want to make M.A.C. Solutions even more successful than it is today.

If you have a keen interest in Software Development, we can provide a fantastic opportunity to be trained in all aspects of this pathway.

As part of your pay, benefits and well-being package you can expect:
  • 23 days holiday per year, increasing annually for first 7 years, plus all Bank Holidays
  • 33 days University campus attendance
  • Auto Enrolment pension scheme
  • Annual company bonus scheme
  • Free car parking
  • Working to support Local Charities and Businesses

Requirements and prospects

Desired skills

  • A Levels or Equivalent, with Level 2 Maths & English
  • Good verbal and written communication skills
  • Keen to develop a good understanding of the general IT landscape

Personal qualities

  • Self motivated but a good team player
  • Inquisitive personality
  • Passion for IT
  • Keen interest in a career in software development

Desired qualifications

  • A Levels or Equivalent, with Level 2 Maths & English

Future prospects

There is extensive scope for the successful candidate to be exposed to every area of the business enabling them to specialise in their chosen path when they have identified the specific area they enjoy the most and excel at. There will also be opportunities to work alongside our sister company, SolutionsPT, once established in the role.
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