Network Engineer Level 4 Apprentice
- Employer
- 01 TELECOM LTD
- Location
- Building 2000, Lakeside North Harbo, Western Road, Portsmouth, PO6 3FP
- Salary
- £14,000.00 annually
- Closing date
- 4 Aug 2021
View more
- Specialism
- Engineering
- Sector
- Telecommunications
- Role Type
- Apprenticeship, Higher
- Start Date
- August
- Duration
- Permanent
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Main responsibilities:
As well as:
Requirements and prospects
Desired skills
Desired experience:
Personal qualities
Someone with an enthusiastic and professional attitude and a commitment to learning new skills.
Desired qualifications
5 GCSE's (or equivalent) and extended diploma in IT or an IT A-Level.
Future prospects
Possibility of full-time employment.
Things to consider
Important Information:
QA's apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.
To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.
- Prioritise and resolve incidents raised directly by Customers into NOC or through monitoring systems
- Utilise monitoring systems to proactively identify and resolve potential issues
- Conduct a thorough first line technical analysis of incidents including collection and analysis of relevant diagnostics
- Use Management Platforms and system tools to aid clear logical substantiated analysis of incidents
- Work with Customer site contacts to carry out initial triage
- Ensure consistent, accurate and timely updates to tickets
- Ensure timely internal and external communications per SLA
- Handle Customer calls into Network Operations whilst on shift
- Ensure detailed handover to next shift of all open issues and planned maintenance
- Add, Remove, Configure network devices, updating the monitoring system and documentation
- Complete Infrastructure documentation and knowledge base development to improve team knowledge and troubleshooting
- You will deliver all set targets to contribute to a successful business function in line with the strategic objectives
As well as:
- Identify and assess customers' needs to achieving and exceeding customer satisfaction
- Build sustainable relationships and trust with customers through open and interactive communication
- Handle customer queries, provide appropriate solutions and alternatives within the expected time frame and follow up to ensure resolution
Requirements and prospects
Desired skills
- Ability to work individually and as part of a team, potentially covering extending working hours
- Desire to learn new technologies, develop advanced networking skills and share them across the team
- Strong desire and knowledge to work within Network Service Provider industry and in a close-knit team
- Excellent verbal and written communication skills
Desired experience:
- Basic Knowledge of Network/IT Operations in the Service Provider industry
- Basic Knowledge of Incident Management processes and prioritisation
- Basic Knowledge of monitoring systems, network management platforms
- Basic Knowledge of Network Protocols such as IP, TCP, UDP, PING, TRACEROUTE
- Basic Knowledge of Network equipment, switches, routers, firewalls
- Ability to multi-task and deal with a combination of fault types at any given time
Personal qualities
Someone with an enthusiastic and professional attitude and a commitment to learning new skills.
Desired qualifications
5 GCSE's (or equivalent) and extended diploma in IT or an IT A-Level.
Future prospects
Possibility of full-time employment.
Things to consider
Important Information:
QA's apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.
To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.
You need to sign in or create an account to save a job.
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