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Network Engineer Level 4 Apprentice

Building 2000, Lakeside North Harbo, Western Road, Portsmouth, PO6 3FP
£14,000.00 annually
Closing date
4 Aug 2021

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Role Type
Apprenticeship, Higher
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Main responsibilities:
  • Prioritise and resolve incidents raised directly by Customers into NOC or through monitoring systems
  • Utilise monitoring systems to proactively identify and resolve potential issues
  • Conduct a thorough first line technical analysis of incidents including collection and analysis of relevant diagnostics
  • Use Management Platforms and system tools to aid clear logical substantiated analysis of incidents
  • Work with Customer site contacts to carry out initial triage
  • Ensure consistent, accurate and timely updates to tickets
  • Ensure timely internal and external communications per SLA
  • Handle Customer calls into Network Operations whilst on shift
  • Ensure detailed handover to next shift of all open issues and planned maintenance
  • Add, Remove, Configure network devices, updating the monitoring system and documentation
  • Complete Infrastructure documentation and knowledge base development to improve team knowledge and troubleshooting
  • You will deliver all set targets to contribute to a successful business function in line with the strategic objectives

As well as:
  • Identify and assess customers' needs to achieving and exceeding customer satisfaction
  • Build sustainable relationships and trust with customers through open and interactive communication
  • Handle customer queries, provide appropriate solutions and alternatives within the expected time frame and follow up to ensure resolution

Requirements and prospects

Desired skills

  • Ability to work individually and as part of a team, potentially covering extending working hours
  • Desire to learn new technologies, develop advanced networking skills and share them across the team
  • Strong desire and knowledge to work within Network Service Provider industry and in a close-knit team
  • Excellent verbal and written communication skills

Desired experience:
  • Basic Knowledge of Network/IT Operations in the Service Provider industry
  • Basic Knowledge of Incident Management processes and prioritisation
  • Basic Knowledge of monitoring systems, network management platforms
  • Basic Knowledge of Network Protocols such as IP, TCP, UDP, PING, TRACEROUTE
  • Basic Knowledge of Network equipment, switches, routers, firewalls
  • Ability to multi-task and deal with a combination of fault types at any given time

Personal qualities

Someone with an enthusiastic and professional attitude and a commitment to learning new skills.

Desired qualifications

5 GCSE's (or equivalent) and extended diploma in IT or an IT A-Level.

Future prospects

Possibility of full-time employment.

Things to consider

Important Information:

QA's apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.
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