What will the apprentice be doing?
Manage the communications plan for loyalty card members
· Follow through the road map to increase membership, drive loyalty & reduce markdown
· Manage the exclusive loyalty card member online content area
· Plan and manage the delivery of CRM strategies encouraging customer retention, advocacy and maximising customer's lifetime value across all channels both traditional and digital
· Analyse CRM campaigns and take action at a customer level to optimize campaign performance.
What training will the apprentice take and what qualification will the apprentice get at the end?
You will be given all relevantin house training to complete your role.
Along with this you will gain a management qualification. This will be delivered in the workplace with continued support form you assessor coach and workplace mentor.
What is the expected career progression after this apprenticeship?
Once you have completed your qualification you will be given the opportunity to progress to the next level within the team.
Requirements and prospects
Desired skills and personal qualities
Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience
GCSE or equivalent maths and English (Grade 4-7) Essential
Things to consider
Marketing or Communications Degree Experience within a clothing/fashion environment role Good communication skills Attention to detail Methodical approach Determined without being over bearing Time management skills Ability to work under pressure Creative Thinker Decision making