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BMW Aftersales Customer Service Advisor Apprenticeship - Sytner Cardiff BMW

Welsh Government
Sytner Cardiff BMW Sytner Cardiff Bmw Penarth Road Cardiff CF11 8TT
Apprenticeship rates
Closing date
30 Jul 2021

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Sales / Customer Service
Role Type
Apprenticeship, Intermediate
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Job Details

About the apprenticeship


There are very few Customer Service Apprenticeships in the motor industry and the BMW programme is regarded as being the leader in delivering the ultimate customer experience.

You will be working in a busy BMW service department. Your role will be focused on dealing with customers, who have high expectations and a varied range of needs and demands. As a result, you need to have exceptional interpersonal skills and be able to build rapport, as well as a desire to provide the highest level of customer service.

This combined with excellent organisational and communication skills will enable you to deliver outstanding customer service, representing the high standards and reputation of the BMW/MINI brand.

Service Advisor specific duties include:
•Working face-to-face with customers within the retailer
•Handling calls to the retailer, including booking and scheduling vehicle services and repairs
•Estimating time and costs associated with vehicle services and repairs
•Handling and responding to customer complaints
•Being involved with interpreting initial customer concerns and liaising with the vehicle technicians
•Liaising with customers and keeping them updated of any additional work that may be required
•Tracking customer vehicles through the workshop during service and repair
•Advising customers on how to solve problems with their vehicles

Additional information

All Aftersales Customer Service (Service Advisor) Apprentices attend the BMW Group Academy UK in Berkshire for their off-the-job training.

The Apprenticeship will have a strong focus on the retail environment and the high customer service expectations of BMW customers, as well as Service Advisor specific training.

The training takes place over a 1-year period at the BMW Group Academy and has been designed to suit both parts and service advisor roles.

During the time spent at your BMW retailer, a mentor will be allocated to oversee the work-based learning programme. A BMW representative will visit or review between every 6 to 12 weeks to set performance targets and ensure any development needs are being met.



Desired skills

•To have good communication and organisational skills
•Full training will be provided

Personal qualities

Successful applicants must demonstrate the following:
•An enthusiasm for excellent customer service
•An interest in the automotive industry
•To be honest and trustworthy with a willingness to learn
•To have a positive attitude and work ethic, with high level of professionalism to represent the BMW/MINI brand
•To be able to work effectively as part of a team in a busy service department, as well as having the capability to follow instructions and work individually


Desired qualifications

Applicants are required to have, or predicted to obtain, GCSEs at grades A*-C/9-4 (or equivalent) in the following subjects:
•ICT (or one other subject if candidate did not take ICT)


Welsh Spoken Skills: No Welsh Written Skills: No

Course details

Training provider:
BMW Group Academy UK

BMW Retail Network Apprenticeship Programme

About the employer

Sytner Cardiff BMW Sytner Cardiff Bmw
Penarth Road
CF11 8TT

Disability confident

No, we are not part of the Disability Confident Scheme from the UK Department for Work and Pensions.

Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.

Interview arrangements

Prospective candidates will be invited to undertake a telephone interview with one of our Apprenticeship Recruitment Team. If you are successful at the interview process, then you will be recommended for a work trial at the respective BMW Retailer.


Why an apprenticeship?

As an apprentice you will earn while you train. It’s a great career choice whether you are leaving school or college, returning to work after starting a family or looking for a new career. There’s a wide range of jobs on offer.  A job at the Welsh Government is unlike any other in Wales.

At the Welsh Government you’ll be given support and guidance so you can develop your skills in the workplace. You will also need to set aside time to study for your apprenticeship. You’ll be a valued member of the team from day one.

What apprenticeships are available?

We don’t currently have any apprenticeship opportunities open as we have now closed our scheme for 2019. If you’d like to keep updated on the vacancies that we’re advertising, you may want to visit our jobs board:  Welsh Government External Vacancies Board.

If you’d like to receive Job Alert e-mails that let you know when we’re advertising a role that suits your preferences, scroll to the bottom of the jobs board, and you’ll see the ‘Create Job Alert’ link.  Click this, and follow the on-screen instructions to set up your alerts.  You’ll need to log in or create an account as part of this process.

Who can apply?

To be eligible to apply you:

  • will be at least 16 years of age at the time of making your application
  • will not be in full-time education (you can apply while still attending school/college/university but will have finished or intend to finish your studies by the time your apprenticeship starts)
  • will need to meet the Civil Service Nationality requirements to apply.

ALS eligibility

Please note that ALS our training providers have their own eligibility in order to provide the funding required to undertake an apprenticeship. You may not be eligible to apply if:

  • you already hold a qualification at Level 3 or above in ICT, Software, Web and Telecoms or a similar subject
  • you already hold a qualification at Level 3 or above in Business Administration, Customer Service or a similar subject

What are the benefits?  

How much will I be paid?

You will earn £19,240 a year while training. When you pass your apprenticeship you can apply for a permanent job at the Welsh Government. Within 2 years of starting your apprenticeship you could be earning £22,500. 

You will get 31 days holidays as well as 10 public and privilege days. We offer flexible working arrangements to help you get the right work/life balance. You will also be eligible for membership of the Civil Service Pension Scheme

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