Travel & Tourism Sales Consultant Apprentice @ Seaside Travel

Recruiter
Key Training
Location
DH7 6JS, Durham
Salary
£200 per week
Posted
20 Jul 2021
Closes
20 Aug 2021
Sector
Unspecified
Role Type
Apprenticeship
Start Date
Immediate
Duration
12-18 months

Apprenticeship summary Working week

  • Monday-Friday 9:00am-5:00pm 9:00am-3:00pm on Saturdays You will get a day off during the week Total hours per week: 40.00

Weekly wage

  • £200.00

Expected duration

  • 16 months

Vacancy description

Main Duties:

  • Provide professional, knowledgeable, accurate service to clients via email and telephone.
  • Compliance with initiatives.
  • Ensure complaints are escalated to Team Manager.
  • Demonstrate knowledge and expertise of systems and processes once trained.
  • To ensure full use of technology.
  • Take full responsibility for enquiry from initial request to completion.
  • Meet Individual goals and objectives as set by Operations Manager.
  • Support company goals and objectives.
  • Compliance with all company processes and procedures including quality control checks.
  • Process bookings, tickets, amendments, reissues, and refunds.
  • Ensure all requests are handled within Service Level Agreements.
  • Facebook, Instagram & Tik Tok sales promotion and management
  • Meeting company sales and profit targets.
  • Planning and organising fantastic holidays for them, based on understanding their needs, your product knowledge and personal travel experience.
  • Working with colleagues and management towards the continued success of the company.
  • Overseeing the booking process through to completion.
  • Creating bespoke holiday proposals.
  • Accurately amend client’s bookings.
  • Organising pre-arrival arrangements for clients.
  • Proving exceptional aftersales service.
  • Adhering to set sales targets.
  • Liaising with property owners and operators, always maintaining a good relationship.
  • Converting enquires into bookings.
  • Assist with any questions clients may have.
  • Advise clients of the correct payment plan and terms & conditions.
  • Attend training events, industry functions and trips. Some of these are out of the office and some are overseas.
  • Quote luxury products to our clients over the telephone

 

Requirements and prospects Desired skills

  • Bubbly
  • Talkative
  • Friendly
  • Ambitious
  • Incentive driven
  • Passion for travel

 

Personal qualities

  • Office 365 skills
  • IT Literate
  • Social media skill
  • Hard-working
  • Efficient

 

Training to be provided

  • Customer service practitioner qualification Level 2 
  • In house training to be provided by the employer 
  • Functional skills in maths and English to be provided by the training provider 

Apply for Travel & Tourism Sales Consultant Apprentice @ Seaside Travel

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