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Travel & Tourism Sales Consultant Apprentice @ Seaside Travel

Employer
Key Training
Location
DH7 6JS, Durham
Salary
£200 per week
Closing date
20 Aug 2021

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Job Details

Apprenticeship summary Working week

  • Monday-Friday 9:00am-5:00pm 9:00am-3:00pm on Saturdays You will get a day off during the week Total hours per week: 40.00

Weekly wage

  • £200.00

Expected duration

  • 16 months

Vacancy description

Main Duties:

  • Provide professional, knowledgeable, accurate service to clients via email and telephone.
  • Compliance with initiatives.
  • Ensure complaints are escalated to Team Manager.
  • Demonstrate knowledge and expertise of systems and processes once trained.
  • To ensure full use of technology.
  • Take full responsibility for enquiry from initial request to completion.
  • Meet Individual goals and objectives as set by Operations Manager.
  • Support company goals and objectives.
  • Compliance with all company processes and procedures including quality control checks.
  • Process bookings, tickets, amendments, reissues, and refunds.
  • Ensure all requests are handled within Service Level Agreements.
  • Facebook, Instagram & Tik Tok sales promotion and management
  • Meeting company sales and profit targets.
  • Planning and organising fantastic holidays for them, based on understanding their needs, your product knowledge and personal travel experience.
  • Working with colleagues and management towards the continued success of the company.
  • Overseeing the booking process through to completion.
  • Creating bespoke holiday proposals.
  • Accurately amend client’s bookings.
  • Organising pre-arrival arrangements for clients.
  • Proving exceptional aftersales service.
  • Adhering to set sales targets.
  • Liaising with property owners and operators, always maintaining a good relationship.
  • Converting enquires into bookings.
  • Assist with any questions clients may have.
  • Advise clients of the correct payment plan and terms & conditions.
  • Attend training events, industry functions and trips. Some of these are out of the office and some are overseas.
  • Quote luxury products to our clients over the telephone

 

Requirements and prospects Desired skills

  • Bubbly
  • Talkative
  • Friendly
  • Ambitious
  • Incentive driven
  • Passion for travel

 

Personal qualities

  • Office 365 skills
  • IT Literate
  • Social media skill
  • Hard-working
  • Efficient

 

Training to be provided

  • Customer service practitioner qualification Level 2 
  • In house training to be provided by the employer 
  • Functional skills in maths and English to be provided by the training provider 

Company

Key Training specialise in recruiting Apprentices into jobs with apprenticeship training and developing the skills of those who are already in employment.

Our Talent Match Team are dedicated to providing each candidate with information, advice and guidance that will support them to achieve their career goals.

Find Us
Website:
Telephone
07947720451
Location
Key Training, Dean Court
22 Dean Street
Newcastle
Tyne and Wear
NE1 1PG
GB
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