Customer Service Apprentice

Smethwick, UK
20 Jul 2021
20 Aug 2021
Role Type
Start Date
6-12 months
  • Full-time
  • Department:
  • Shift Pattern: 5 out of 7
  • Working Pattern: Days (Monday - Friday Only)


Purpose of Position:

To support the customer service team by dealing with customer queries, purchases and complaints. To ensure the processes that support the department operation are maintained to a standard of excellence and operated in line with company policy.


Key Tasks/Areas of responsibility:

  • Deal with customer requests, complaints and queries in a professional manner
  • Gather and analyse data and customer information which influences change and improvements in the service.
  • Use organisational and IT systems to carry out your role with an awareness of other technologies.
  • Work effectively as part of a team as well as on your own, developing excellent communication skills.
  • Demonstrate excellent customer service skills and behaviours as well as service knowledge when delivering to customers.


Additional Information

What we’re looking for;

  • Familiar with Google Workspace (GMail/GSheet)
  • Independently motivated, with the ability to take on tasks and duties without immediate direction
  • Excellent communication skills and the ability to communicate effectively at all levels
  • High attention to detail to produce accurate and quality work
  • Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Hard Work and Accountability

Apprenticeship Qualification

The apprentice will complete the Level 3 Customer Service Specialist qualification.

Minimum Qualifications and Experience

4 GCSEs at Grade C or above (or equivalent qualifications)


Special Conditions:

  • Study leave
  • Opportunity to work in a clean, health and safety conscious environment
  • Funded Training to develop your skills
  • The opportunity to progress your career within the business


Key Measures of Performance:

  • Compliance to training and qualification schedule.
  • Productivity.
  • Attendance record.
  • Training reports.
  • Assigned mentor reports.

Apply for Customer Service Apprentice

Already uploaded your CV? Sign in to apply instantly


Upload from your computer

Or import from cloud storage

Your CV must be a .doc, .pdf, .docx, .rtf, and no bigger than 1MB

4000 characters left

Marketing Communication

We'd love to send you information about Jobs and Services from UCAS by email.

All emails will contain a link in the footer to enable you to unsubscribe at any time.

When you apply for a job we will send your application to the named recruiter, who may contact you. By applying for a job listed on UCAS you agree to our terms and conditions and privacy policy. You should never be required to provide bank account details. If you are, please email us.

Similar jobs

Similar jobs