Support and Business Analyst

Digital Health and Car
Competitive salary
21 Jul 2021
22 Jul 2021
Role Type
Start Date
Digital Health and Care Wales is an ambitious organisation created by Welsh Government to lead on the digital transformation of health and care. It builds on the digital architecture and national services put in place by the NHS Wales Informatics Service over the past decade.

The organisation will lead on large-scale developments that make a significant difference to the people of Wales as well as to health and care professionals, such as expansion of the digital patient record and the creation of a National Data Resource. It will improve the way data is collected, shared and used. Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

All applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made in English.

We wish to recruit Support and Business Analysts to join our Software Applications team supporting major National software applications for the NHS in Wales.

You will be working on the Welsh Immunisation System (WIS) and Test, Trace Protect (TTP) System.

As a Support & Business Analyst you will be required to take a flexible and innovative approach combined with excellent interpersonal, communication and organisational skills to ensure that the application performs to the requirements of its users and clinicians. You will be expected to:

- Provide operational/technical support of the service

- Resolve problems/faults and user support issues

- Provide guidance and technical advice to colleagues and other NHS staff

- Monitor system health daily and resolve underlying issues

- Deploy and configure major software releases

- Provide information analysis and reporting

Experience of working within a software service delivery and 2nd line support environment is desirable for this post and experience/knowledge in the following areas would be advantageous:

- Writing SQL queries and common query tuning

- Knowledge of Microsoft Dynamics Customer Relationship Management (CRM)

- Basic web technology including web servers

- Good knowledge in ITIL service Delivery and Service Support

- RDBMS experience

- Knowledge of windows

- Problem solving skills

- NHS Clinical/Administrative Information and IT requirements

- Customer and supplier Liaison

We are looking for highly motivated individuals who can quickly learn our systems and respond to a variety of support requirements.

This is an excellent opportunity for those with operational IT skills wishing to work at a National level.

All software support work is undertaken in accordance with National policies, processes and procedures described by the Welsh Health IT Service Management Boards as part of its adoption of ITIL best practice.

Note: Depending on experience we may offer the post as a Band 4 Software Development Officer. If appointed as a Software Development Officer, progression to the next pay band is dependent on meeting an agreed set of competency criteria managed through Personal Development Review (PDR). Once those criteria are met you will automatically progress to Band 5

There may be a requirement to work as part of an on-call rota covering a 24/7 service.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

For further details / informal visits contact:

Gill Davison, Applications Manager Community

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To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa, unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK. If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.

Please note that if your successful employment is subject to a Time Limited Right to Work, then the tenure of your contract of employment will be limited to reflect your Right to Work.

For further information regarding Digital Health and Care Wales please see our website:

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