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Customer Service Apprentice

Lifetime Training
£12k per year
Closing date
18 Aug 2021

View more

Sales / Customer Service
Supply Chain & Transport
Role Type
Apprenticeship, Intermediate
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Job Details

At DX you will be working towards a Customer Service Practitioner Level 2 Apprenticeship standard over the course of 15 months.

At DX we know our people are our foundation of success. We are passionate about you developing your career with us; if this is part of your plan too, DX will provide the training and the opportunities! Whatever you choose, you will work with a great bunch of people who are focused on meeting the DX Delivered Exactly promise.

Key responsibilities:

- Receive and handle all inbound, internal and external customer queries and manage through to resolution for specific customer accounts

- Action all customer queries in line with the required processes and service level agreements

- Work as part of a team to ensure great customer service delivery - every time

- Engage proactively with service centres to ensure customer requirements are received and actioned

- Recognise and deal with queries, requests and problems in line with our customer account requirements

- Identification and action of escalation issues

- Undertake any other customer account support duties as required


- Competitive rates of pay

- Holidays: 20 days + bank holidays

- Pension, Life Assurance and other additional benefits

- Excellent opportunities for career progression and more!!Why Us? To apply for this role and others please register your interest at; We look forward to hearing from you!


- We recruit ambitious, driven people who bring new ideas that improve our services. If you are energetic and can deliver outstanding results, we will give you the opportunity to build a rewarding and successful career.

- We achieve our outstanding results through our people. Our ability to recruit, train, promote and retain top quality talent is one of our core strengths and has been fundamental to our long term growth. It is our entrepreneurial, dedicated, customer-focused people who are making business happen. They are behind our fantastic success and incredible growth. They are driving us forward as we define the future of work.


Lifetime provides award-winning apprenticeship programmes and expert strategy advice. We are specialists in delivering apprenticeships across the Business Services, Management, Health and Social Care, Early Years, Active Leisure, Hospitality and Retail sectors between levels 2 to 5. We’ve developed through organic growth and strategic acquisitions over the last 25 years to become the UK's largest national provider of apprenticeships. We support over 20,000 learners a year, using our extensive knowledge and robust resource. Our team of over 1,000 employees ensures that we provide high quality, national coverage. Lifetime's Head Office houses our Operations 'Support Hub', while our delivery teams of Regional Trainers, English and maths Tutors, Area Managers, and Quality Improvement Coaches are field-based throughout the UK. This ensures that we can offer nationwide coverage with local delivery.

Find Us
0333 014 3669
United Kingdom
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