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Customer Service Apprenticeship @ WESTCOAST HYDROTHERAPY LIMITED

Key Training
IP22 5UT, Diss
£200 per week
Closing date
22 Aug 2021

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Role Type
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Job Details

Apprenticeship summary Working week

  • Monday-Friday 9:00am - 5:00pm Total hours per week: 37.50

Weekly wage

  • £200.00

Expected duration

  • 16 months

Vacancy description

Key Activities:

  • Follow up by phone/email all potential sales leads to identify and qualify for further follow up.                                                   
  • End of day posting of mail and courier collection of parcels.
  • Accepting/processing telephone and web shop sales,
  • Processing credit card payments.             
  • Assisting with preparations for Exhibitions
  • Regular general reception duties such as purchasing stationary
  • Once orders are received prepare Customer Invoices. Direct liaison with Customers
  • Dealing with day to day queries. Arrange logistics with haulage companies.
  • Keep customers up to date with installation dates etc.
  • Update Customer folders and file all documentation in those folders.
  • Word processing of letters etc. to customers
  • Responsible for updating and recording of information at each stage of job progression (letter, phone, email)      
  • Responsible for completion of all documentation for each Customer file (computerised and paper) Responsible for recording & issuing all serial numbers for assembly parts both new & repair, and record in Customer folders        
  • Responsible for the issue of Guarantees and expiry dates of equipment


Requirements and prospects Desired skills

  • Customer service skills
  • Written and Oral communication skills
  • Reporting
  • Social networking
  • Marketing


Personal qualities

  • Confident
  • Hard working
  • Intrest in social media
  • Punctual

Training to be provided

  • Level 2 Customer Service Practitioner Apprenticeship Standard
  • Functional Skills if required 


Key Training specialise in recruiting Apprentices into jobs with apprenticeship training and developing the skills of those who are already in employment.

Our Talent Match Team are dedicated to providing each candidate with information, advice and guidance that will support them to achieve their career goals.

Find Us
Key Training, Dean Court
22 Dean Street
Tyne and Wear
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