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Apprentice Travel Consultant - Mold

Welsh Government
Hays Travel 4-5 The Cross Mold CH7 1ER
Apprenticeship rates
Closing date
28 Jul 2021

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Role Type
Apprenticeship, Intermediate
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Job Details

About the apprenticeship


Your main role will be assisting other members of staff as required and to learn about all aspects of the retail travel industry duties will include:

• Welcoming, building rapport and delivering excellent customer service to our customers
• Working as part of team as well as using your own initiative
• Communicating via social media, email, telephone with customers and stakeholders
• Updating and restocking marketing materials that include: Window displays, brochures, leaflets etc
• Dealing with customers and updating customer files
• Dealing with incoming and outgoing post and emails
• customer on their holiday arrangements
• Selling travel and related products to customers

Additional information

Just Go Travel are one of the largest retail travel groups in the UK, with nearly 50 shops across Northwest England and North Wales. They are part of the Hays Travel group, the UK's largest travel agent and have a franchise agreement to trade under the Hays Travel brand. The company is committed to the training and development of young people and many have progressed in their careers to senior roles within the company. We are delighted to partner with Grwp Llandrillo Menai to provide the very best support to ensure our Apprentices reach their potential and achieve a recognised qualification.

Working week
• 5 days including Saturdays
• Total hours per week: 37.50
• Weekly wage
• £161.25



Desired skills
• People skills
• Communication skills
• Organised
• Team player

Personal qualities
• Friendly
• Punctual
• Flexible
• A passion for travel

Future prospects
To become a valued member of the Just Go Travel Trading as Hays Travel North West family and progress within the company to become a travel expert of the future.


GCSEs at grades A-C/ 9-4 or above (or equivalent) in maths and English are desirable


Welsh Spoken Skills: No Welsh Written Skills: No

Course details

Training provider:
Grŵp Llandrillo Menai

Level 2 Customer Services

About the employer

Hays Travel 4-5
The Cross

Disability confident

Yes, we are part of the Disability Confident Scheme from the UK Department for Work and Pensions.

Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.

Interview arrangements

In store socially distanced


Why an apprenticeship?

As an apprentice you will earn while you train. It’s a great career choice whether you are leaving school or college, returning to work after starting a family or looking for a new career. There’s a wide range of jobs on offer.  A job at the Welsh Government is unlike any other in Wales.

At the Welsh Government you’ll be given support and guidance so you can develop your skills in the workplace. You will also need to set aside time to study for your apprenticeship. You’ll be a valued member of the team from day one.

What apprenticeships are available?

We don’t currently have any apprenticeship opportunities open as we have now closed our scheme for 2019. If you’d like to keep updated on the vacancies that we’re advertising, you may want to visit our jobs board:  Welsh Government External Vacancies Board.

If you’d like to receive Job Alert e-mails that let you know when we’re advertising a role that suits your preferences, scroll to the bottom of the jobs board, and you’ll see the ‘Create Job Alert’ link.  Click this, and follow the on-screen instructions to set up your alerts.  You’ll need to log in or create an account as part of this process.

Who can apply?

To be eligible to apply you:

  • will be at least 16 years of age at the time of making your application
  • will not be in full-time education (you can apply while still attending school/college/university but will have finished or intend to finish your studies by the time your apprenticeship starts)
  • will need to meet the Civil Service Nationality requirements to apply.

ALS eligibility

Please note that ALS our training providers have their own eligibility in order to provide the funding required to undertake an apprenticeship. You may not be eligible to apply if:

  • you already hold a qualification at Level 3 or above in ICT, Software, Web and Telecoms or a similar subject
  • you already hold a qualification at Level 3 or above in Business Administration, Customer Service or a similar subject

What are the benefits?  

How much will I be paid?

You will earn £19,240 a year while training. When you pass your apprenticeship you can apply for a permanent job at the Welsh Government. Within 2 years of starting your apprenticeship you could be earning £22,500. 

You will get 31 days holidays as well as 10 public and privilege days. We offer flexible working arrangements to help you get the right work/life balance. You will also be eligible for membership of the Civil Service Pension Scheme

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