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Customer Service Practitioner Apprentice

Somerset NHS Foundatio
Burnham On Sea
Competitive salary
Closing date
26 Jul 2021
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Job Details

Customer Service Practitioner Apprenticeship Level 2

We are seeking to recruit an enthusiastic and highly motivated Administration Apprentice to join our busy Minor Injury/Outpatients Department and Wards, Administration team within NHS Somerset Foundation Trust.

This post will be based at Burnham on Sea War Memorial Hospital 37.5 hrs a week, with protected study time to complete Customer Service Practitioner Level 2.

We require a conscientious candidate and who is eager to learn and can cope with the pressure of a busy hospital. Good communication skills, interpersonal skills and the ability to provide a friendly and efficient front desk.

An outgoing personality, approachability and professional demeanor will be required as you will be required as you will be the initial point of contact for our patients and visitors as well as assisting consultants and other hospital staff.

Full training for the post and a uniform will be provided.

As part of your learning you will complete an educational pathway with Bridgwater and Taunton College, which we will fully support you with.

Bridgwater and Taunton College is located across two primary sites but the majority of your delivery will be supported online, through asynchronous study. You will be allocated a college academic mentor for the duration of your programme who will work with both you and your line manager to identify opportunities for growth and development and you will also attend a series of workshops to support knowledge development in business administration.

This is a fixed term contract for 18 months, gaining valuable work experience in Customer Services and a Level 2 qualification.

Salary Information for Apprentices

Year one of Apprenticeship: £8,385 per annum, pro rata -all age groups

Year two of Apprenticeship: age related if applicable

19 - 20 years: £12,792 per annum, pro rata

21 - 22 years: £16,302 per annum, pro rata

23 and over: £17,374.50 per annum, pro rata

If you require further information please contact Donna Morgan - Administration Supervisor on 01278 773109.

Current working days Tues, Weds, Fri 9:00 - 15:00

Educational Provider

Bridgwater and Taunton College

Donna Brown, Apprenticeship Recruitment Advisor

07738 860319

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If you are successful for interview, you will be required to bring ID, proof of essential qualifications / relevant documents with you (More details will follow)

Our values are simple: Outstanding Care, Working Together, Listening and Leading

We recognise that our staff are our most valuable resource, we are proud of the excellent levels of service our Trust provides to our service users and the dedication and conscientious of our staff. With this in mind, we offer a range of staff benefits - please visit our website.

By submitting your application to NHS Jobs/Trac, you are giving your consent for elements of your application data to be transferred to the NHS Electronic Staff Record (ESR) and other secure, internal NHS Workforce systems to support and manage your recruitment and employment within your employing organisation; to be used by Recruitment for purposes of checking your Professional Registration online (where applicable) including all electronically held NHS service and sickness information, via the Inter Authority Transfer process.

These processes are in line with Fair and Lawful processing and with the Data Protection Act (2018) principles especially those in relation to your personal or sensitive personal data (sensitive personal data is defined as any declared physical or mental health conditions, racial or ethnic origin, sexual orientation, trade union membership, political opinion, religious beliefs). Other principles under Data Protection will be observed such as use of data for specific, defined purposes, and use of data that is relevant and not excessive whilst practicing data accuracy and security of all held personal identifiable information (PII)

Disclosure and Barring Service (DBS) Check

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order (as amended) and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (DBS) to check for any previous criminal convictions.

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