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Head of Operations

London Central and Wes
Competitive salary
Closing date
26 Jul 2021
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Job Details

London Central & West Unscheduled Care Collaborative is a 'not-for-profit' Community Benefit Society, now in its 26th year of providing high-quality services across a range of primary and urgent care contracts 24 hours a day, 365 days a year to 4.6 million patients in north west and north central and north east London.

An exciting opportunity has arisen for a Head of Operations.

This post will be a key part of our Senior Management Team and will be responsible for the operational management and leadership of LCW's services which includes NHS 111 service, GP Out-of-Hours and Clinical Assessment Services. The role will have a key working relationship with the Clinical and Medical team leads and will be integral in driving cultural change across the organisation to maximise employee engagement and embed an ethos of continuous improvement.

The successful candidate will:
  • Have experience of leading and successfully embedding change programmes
  • Have experience of managing multiple contracts and ensuring they are meeting or exceeding contractual requirements
  • Have proven leadership experience with success stories of the positive impacts you have made
  • Experience of implementing service quality initiatives and mobilising new services.

We are looking to appoint to a Head of Operations, who will be excited to join LCW and to make real change. The successful candidate will play a key role in ensuring successful delivery of our services and mobilising new services.

The post requires you to work 37.5 hours per week with an on-call requirement of 1 in 2.

If you would like to have an informal discussion with the current postholder please email the HR team at

London Central & West Unscheduled Care Collaborative is a values-based employer. Our values underpin our commitment to patient safety and staff well-being and are at the heart of everything we do:

Patient Centred | High Quality | Transparent | Innovative | Collaborative | Value for Money

At LCW we pride ourselves on our inclusive culture. We are committed to promoting a culture which embraces diversity and promotes equality.

Applications are welcomed from all backgrounds and we strive to reflect the community we serve in our diverse workforce.

The post closes on Monday 26 July 2021.

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