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Retail Apprentice

Welsh Government
Clogau Gold Ltd Clogau Gold Of Wales Ltd, Sherbrooke House Unit 5, Kinmel Park Abergele Road, Bodelwyddan Rhyl LL18 5TX
National minimum wage
Closing date
2 Aug 2021

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Business / Management
Role Type
Apprenticeship, Intermediate
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Job Details

About the apprenticeship


9 Retail Apprentice positions available at the following Clogau Gold stores throughout Wales:
• Bangor
• Llandudno
• Broughton
• Wrexham
• Bridgend
• Carmarthen
• Swansea
• Cardiff
• Cwmbran

The Retail Apprentice will provide our customers with excellent customer service, contributing to the delivery of the store service and sales goals whilst achieving their City & Guilds L2 Customer Service Diploma.

• To work well with your colleagues to ensure the store runs efficiently.
• To deliver excellent customer service dealing with customer questions and customer service issues.
• Escalate matters to a member of the management team as appropriate.
• To fully contribute to the service and sales goals of your store.
• Have up-to-date product knowledge.
• Using the store EPOS to process purchases and refunds correctly.
• To check deliveries, reporting any discrepancies to the management team.
• To assist with Stock Takes.
• To contribute to maintaining the appearance of the store to the required standards.
• Awareness of the security of the store.
• Ensure all Health & Safety procedures are carried out, referring any concerns to the Store Manager.
• Follow company policies and procedures at all times.
• To successfully complete City & Guilds L2 Customer Service Diploma.
• Carry out any other duties that may be considered relevant to the position within the terms of your contract of employment.

Additional information

Eligibility to work within the UK - essential
Successfully pass DBS check - Essential



Exceptional organisation skills. - Essential
A confident and good communicator. - Essential
Excellent customer service skills. - Essential
Ability to use software packages and MS Office.- Essential

Proven experience in a similar role -desirable


Maths & English GCSE Grade A-G. Proof of achievement required at interview


Welsh Spoken Skills: No Welsh Written Skills: No

Course details

Training provider:
Grŵp Llandrillo Menai

Level 2 Customer Services

About the employer

Clogau Gold Ltd Clogau Gold Of Wales Ltd, Sherbrooke House Unit 5, Kinmel Park
Abergele Road, Bodelwyddan
LL18 5TX

Disability confident

No, we are not part of the Disability Confident Scheme from the UK Department for Work and Pensions.

Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.

Interview arrangements

A Zoom interview (or face to face if possible) with the Retail Operations Manager and HR Manager. Will need to show qualification certificates Please email with the job reference and their CV.


Why an apprenticeship?

As an apprentice you will earn while you train. It’s a great career choice whether you are leaving school or college, returning to work after starting a family or looking for a new career. There’s a wide range of jobs on offer.  A job at the Welsh Government is unlike any other in Wales.

At the Welsh Government you’ll be given support and guidance so you can develop your skills in the workplace. You will also need to set aside time to study for your apprenticeship. You’ll be a valued member of the team from day one.

What apprenticeships are available?

We don’t currently have any apprenticeship opportunities open as we have now closed our scheme for 2019. If you’d like to keep updated on the vacancies that we’re advertising, you may want to visit our jobs board:  Welsh Government External Vacancies Board.

If you’d like to receive Job Alert e-mails that let you know when we’re advertising a role that suits your preferences, scroll to the bottom of the jobs board, and you’ll see the ‘Create Job Alert’ link.  Click this, and follow the on-screen instructions to set up your alerts.  You’ll need to log in or create an account as part of this process.

Who can apply?

To be eligible to apply you:

  • will be at least 16 years of age at the time of making your application
  • will not be in full-time education (you can apply while still attending school/college/university but will have finished or intend to finish your studies by the time your apprenticeship starts)
  • will need to meet the Civil Service Nationality requirements to apply.

ALS eligibility

Please note that ALS our training providers have their own eligibility in order to provide the funding required to undertake an apprenticeship. You may not be eligible to apply if:

  • you already hold a qualification at Level 3 or above in ICT, Software, Web and Telecoms or a similar subject
  • you already hold a qualification at Level 3 or above in Business Administration, Customer Service or a similar subject

What are the benefits?  

How much will I be paid?

You will earn £19,240 a year while training. When you pass your apprenticeship you can apply for a permanent job at the Welsh Government. Within 2 years of starting your apprenticeship you could be earning £22,500. 

You will get 31 days holidays as well as 10 public and privilege days. We offer flexible working arrangements to help you get the right work/life balance. You will also be eligible for membership of the Civil Service Pension Scheme

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