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Customer Service Apprentice

Employer
Welsh Government
Location
Plumbase St Catherines Park, Pengam Road Tremorfa Cardiff CF24 2RZ
Salary
National minimum wage
Closing date
3 Aug 2021

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Specialism
Sales / Customer Service
Sector
Unspecified
Role Type
Apprenticeship, Intermediate
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Job Details

About the apprenticeship

Duties

• To provide practical support & assistance in all areas of the Store.
• To understand and work in the various areas of the business for the assigned allotted time, this will include warehouse, counter and other areas as required.
• To fully commit to completing the Apprenticeship within agreed timescales. This will include making available any information required for the registration process, attending all review meetings, producing project work and assignments as required by the Training and Development Officer.
• To compete all product, sales and technical training (either online or face to face) as required.
• To demonstrate an enthusiastic, flexible, and resilient attitude when dealing with both colleagues & customers.
• To provide excellent customer service, building rapport with our customers to generate repeat business and contribute to the overall sales performance.
• To work as part of a team within the Store to meet required deadlines and targets.

Requirements

Skills

• Enthusiastic, flexible, resilient and has a willingness to undertake a variety of tasks.
• Excellent communication and team working skills
• Able to deal with constantly changing priorities.
• Able to work on your own initiative, with a “can do” positive outlook even when under pressure.
• Wants to begin a career within a Plumbing & Heating merchant.

Qualifications

Formal qualifications are not required for this position

Language

Welsh Spoken Skills: No Welsh Written Skills: No

Course details

Qualification:
Customer Service Level 2

About the employer

Plumbase St Catherines Park, Pengam Road
Tremorfa
Cardiff
CF24 2RZ

Disability confident

No, we are not part of the Disability Confident Scheme from the UK Department for Work and Pensions.

Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.

Interview arrangements

TBC with employer

Company

Why an apprenticeship?

As an apprentice you will earn while you train. It’s a great career choice whether you are leaving school or college, returning to work after starting a family or looking for a new career. There’s a wide range of jobs on offer.  A job at the Welsh Government is unlike any other in Wales.

At the Welsh Government you’ll be given support and guidance so you can develop your skills in the workplace. You will also need to set aside time to study for your apprenticeship. You’ll be a valued member of the team from day one.

What apprenticeships are available?

We don’t currently have any apprenticeship opportunities open as we have now closed our scheme for 2019. If you’d like to keep updated on the vacancies that we’re advertising, you may want to visit our jobs board:  Welsh Government External Vacancies Board.

If you’d like to receive Job Alert e-mails that let you know when we’re advertising a role that suits your preferences, scroll to the bottom of the jobs board, and you’ll see the ‘Create Job Alert’ link.  Click this, and follow the on-screen instructions to set up your alerts.  You’ll need to log in or create an account as part of this process.

Who can apply?

To be eligible to apply you:

  • will be at least 16 years of age at the time of making your application
  • will not be in full-time education (you can apply while still attending school/college/university but will have finished or intend to finish your studies by the time your apprenticeship starts)
  • will need to meet the Civil Service Nationality requirements to apply.

ALS eligibility

Please note that ALS our training providers have their own eligibility in order to provide the funding required to undertake an apprenticeship. You may not be eligible to apply if:

  • you already hold a qualification at Level 3 or above in ICT, Software, Web and Telecoms or a similar subject
  • you already hold a qualification at Level 3 or above in Business Administration, Customer Service or a similar subject

What are the benefits?  

How much will I be paid?

You will earn £19,240 a year while training. When you pass your apprenticeship you can apply for a permanent job at the Welsh Government. Within 2 years of starting your apprenticeship you could be earning £22,500. 

You will get 31 days holidays as well as 10 public and privilege days. We offer flexible working arrangements to help you get the right work/life balance. You will also be eligible for membership of the Civil Service Pension Scheme

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