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Customer Service Administration Apprentice

Employer
Lifetime Training
Location
Greater London
Salary
£15k per year
Closing date
6 Aug 2021

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Specialism
Administration
Sector
Unspecified
Role Type
Apprenticeship, Intermediate
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Job Details

At Howdens you will be working towards a Customer Service Level 2 Apprenticeship standard over the course of 15 months.

At Howdens our products are available from local stock at depots nationwide, so we can offer timely collection and deliveries to get projects started sooner. This also allows us to make changes quickly, should they arise, so work can continue without delay.

The Customer Service Administration Apprentice plays a vital role in the business to ensure that all Depot administration is processed and completed effectively, efficiently and in the timescale required to support the team and maximise sales and growth.

Key Accountabilities & Responsibilities include:

 

- To check invoices and ensure that these are properly filed daily

- Check and reconcile haulier administration e.g. dispatch notes, invoices, proof of delivery, returns

- Purchase and monitor depot stationery requirements

- Assist with mailing of promotional material to customers

- To answer the telephone and ensure that customer queries are answered in a courteous, professional and knowledgeable manner.

- Reconcile depot petty cash expenditure

- Keep operational reports and information up to date

- To undertake the responsibility of banking as and when necessary, following the procedures in the depot policies and procedures manual

- Carry out stock reconciliation procedures e.g. inputting line checks

- To liaise with the Credit Control department, responding to customer account queries, and processing customer account applications

Company

Lifetime provides award-winning apprenticeship programmes and expert strategy advice. We are specialists in delivering apprenticeships across the Business Services, Management, Health and Social Care, Early Years, Active Leisure, Hospitality and Retail sectors between levels 2 to 5. We’ve developed through organic growth and strategic acquisitions over the last 25 years to become the UK's largest national provider of apprenticeships. We support over 20,000 learners a year, using our extensive knowledge and robust resource. Our team of over 1,000 employees ensures that we provide high quality, national coverage. Lifetime's Head Office houses our Operations 'Support Hub', while our delivery teams of Regional Trainers, English and maths Tutors, Area Managers, and Quality Improvement Coaches are field-based throughout the UK. This ensures that we can offer nationwide coverage with local delivery.

Find Us
Website:
Telephone
0333 014 3669
Location
United Kingdom
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