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Customer Service Advisor Apprenticeship

Lifetime Training
Leighton Buzzard
£13,644 - 18,532 per year
Closing date
27 Aug 2021

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Job Details

Connells Survey & Valuation Ltd is a panel management and surveying company that offers a national service to clients. Our main role is to provide mortgage valuation reports and support to our lender clients, the banks and building societies who provide the public with mortgages. We also provide more detailed survey reports for prospective purchasers.

The role of a Customer Service Advisor is multi-skilled incorporating working over a number of key teams within our Survey & Valuation Department.


- Case allocation in accordance with client / department requirements.

- Manage cases, liaising with clients for additional information and monitoring the case to ensure appointments are booked within service levels.

- Handling terms and conditions and reports for private customers.

- Provide full and accurate advice on different survey options.

- Contact key holders to book valuation / survey appointments within service level.

- Manage any post valuation queries (PVQ's) arising after the property has been inspected.

- Liaise with surveyors in relation to queries / escalations / report sign offs.

- Process fees from clients using the payment system.

- Log into call queues to assist all clients.

- Ensuring all tasks are correctly documented on the in house systems.


Lifetime provides award-winning apprenticeship programmes and expert strategy advice. We are specialists in delivering apprenticeships across the Business Services, Management, Health and Social Care, Early Years, Active Leisure, Hospitality and Retail sectors between levels 2 to 5. We’ve developed through organic growth and strategic acquisitions over the last 25 years to become the UK's largest national provider of apprenticeships. We support over 20,000 learners a year, using our extensive knowledge and robust resource. Our team of over 1,000 employees ensures that we provide high quality, national coverage. Lifetime's Head Office houses our Operations 'Support Hub', while our delivery teams of Regional Trainers, English and maths Tutors, Area Managers, and Quality Improvement Coaches are field-based throughout the UK. This ensures that we can offer nationwide coverage with local delivery.

Find Us
0333 014 3669
United Kingdom
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