This job has expired

Customer Sales & Retention Apprentice

Virgin Media
£18,530 + on-target commission of £5,500 and uncapped commissions for overachievement
Closing date
4 Aug 2021
You need to sign in or create an account to save a job.

Job Details

Customer Sales & Retention Apprentice | Teesside

£18,530 + on-target commission of £5,500 and uncapped commissions for overachievement + amazing benefits + 25 days’ holiday + opportunities for flexible working

Want to study and work towards professional qualifications while learning how to deliver exceptional customer service? Then our Customer Sales & Retention Apprentice Scheme could be just what you’re looking for.

An exciting future at Virgin Media
For over 20 years, we’ve been building connections that matter. Now we’re growing every part of our business to connect even more customers to the things and people they care about. And as a Customer Sales & Retention Apprentice, you’ll be right at the heart it.

Supercharge your customer service skills

Working in our Teesside call centre teams, you’ll learn how to retain customers who are thinking of leaving us by providing them with a fantastic experience and responding to their needs. It’s a job that requires real customer service expertise. So as part of your Customer Sales & Retention Apprenticeship, we’ll train you to listen effectively and handle objections while selling customers the benefits of all our great products and services.

“The apprenticeship has shown me just how much I’m capable of achieving.”
Kirstie, former Customer Sales & Retention Apprentice

Virgin 2

What’s in it for you
The opportunity to earn a good salary while working towards a Customer Service Level 2 Apprenticeship. This involves honing your skills in customer service, communication, influencing and organisation, so gives you a great foundation for any number of future career paths (in Virgin Media and beyond). You’ll also enjoy some amazing benefits, including:

  • On target commission (OTC) of £5,500 plus uncapped commissions for overachievement
  • Annual incentive scheme with outstanding prizes for top performers
  • Weekly and monthly incentives where you can win vouchers, early finishes, days off and more
  • 25 days’ holiday a year, rising to 28 days once you’ve been with us five years
  • Unbeatable deals on mobile, broadband, TV and home phone services
  • Choice of a range of personal benefits, including medical plans and dental cover
  • Contributory pension scheme

Work where you work best
Our call centres have remained open during the pandemic, reflecting the fact that our services have become more vital than ever before. But we are still keen for as many of our employees as possible to work from home, including our Customer Sales & Retention Apprentices. So after an initial five-week training period, you should get some flexibility over where you work, whether it’s from the comfort of your own home or in a buzzing modern call centre, complete with break-out areas, pool table and top-quality canteen.

What we look for
Brilliant all-round communicators who are great with people and will thrive in a fast-paced, target-driven environment. Listening skills are really important, as is the ability to learn and remember key information about products and services. You also need to be happy working rotational shifts. Our Customer Sales & Retention Apprentices work 37.5 hours a week at various times between 8am-9.15pm (Monday to Friday) and 8am-6.15pm (Saturday and Sunday) and as such you must be over 18 years of age.

Apprenticeship: Customer Service Level 2

Scheme duration: 15 months, but all our apprenticeships are offered on a permanent basis

Start date: July and September 2021

Still got questions about the role?  Why not join one of our live web chats over the coming weeks where you can ask anything and everything of our experts – register your interest in a session:


Our business might have first burst into life in 2007, but our history is the history of phone, TV and internet in the UK. Why? Simple. Because we’re its future. Our culture is led by ideas and pioneers, challenge and creativity, and diversity and opportunity – it’s about always looking forward and the truth is we’re just getting warmed up.

Our network may be the biggest in the UK and Europe, unrivalled for its power and speed. But we’re not resting. We’re investing. In the network and our people. We plan to invest an additional £40 million over the next three years to refurbish key sites and acquire new alternative sites for our people.

Right now, our combination of voice, broadband and video products, combined with TiVo, sets the standard in homes across the nation. The future is all about going beyond the home, and beyond the norm. We’re going to explode the possibilities – giving people the communication, entertainment and connectivity they want, whenever and wherever they want it.

Virgin Media is building connections that really matter.  If it matter to our clients, then it really matters to us.

We’ve got a very different way of looking at the world, and it shows in what we're like as a place to work. It’s not a nine-to-five, clock in and tune out sort of place. And there’s no corporate mask to put on at the door – you can just be yourself. So, you'll be joining a bunch of people who are naturally adventurous, inventive and never stop questioning to make sure we aren’t missing a trick. 

As part of our varied apprenticeship schemes, we’re committed to helping talented people move onwards and upwards through our business. All of our schemes are designed to give you the knowledge, skills, experience and exposure you need to progress and develop a rewarding Virgin Media career.

When you’re part of the Virgin Media family you can trust us to do the right thing by you. So we go all-out to be a great place to work – and we offer some pretty impressive benefits too. Join us, and in return, you’ll get brilliant training and loads of mentoring to help you blaze a trail through our business. We promise you’ll have more than a little fun along the way!

Find Us
01635 888350
United Kingdom
You need to sign in or create an account to save a job.

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert