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Business Administration Apprentice, WRH

Employer
Worcestershire Acute H
Location
Worcestershire Royal Hospital
Salary
Competitive salary
Closing date
6 Aug 2021
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Job Details

Our purpose is simple - Putting Patients First. We are looking for exceptional colleagues who can help us achieve this.

We're a large organisation, providing acute services from the Alexandra Hospital (Redditch), Kidderminster Hospital and Treatment Centre and Worcestershire Royal Hospital (Worcester) to a population of over 575,000 people in Worcestershire, as well as caring for patients from surrounding counties and further afield. We also manage a Surgery ward at Evesham Community Hospital.

Our workforce is nearly 6,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them.

We are committed to recruiting the best people to work with us to achieve our Vision - working in partnership to provide the best healthcare for our communities, leading and supporting our teams to move 4ward. Our 4ward behaviours, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do.

It's an exciting time to join the Trust. In partnership with staff, patients and partners, we are developing of our Clinical Services Strategy which will outline how our services will be organised effectively across our sites into the future. Our Clinical Services Strategy will build on the improvements already put in place in recent years, following the Future of Acute Hospital Services in Worcestershire review which has seen improved outcomes in a number of areas, including maternity and children's services.

Our objectives are simple:
  • Best services for local people
  • Best experience of care and best outcomes for our patients
  • Best use of resources
  • Best people.

If you can help us to achieve these; if your vision matches our vision; and you believe in Putting Patients First, we would love to hear from you!

In return, we commit to investing in our staff to ensure that we retain and develop the right people, with the right skills, who care about and take pride in, putting patients first.

Apprentice Administrator for Women's and Children's Directorate - Administrative Team

Supporting our Specialist Nurses in Fertility and Colposcopy.

Worcestershire Acute Hospitals NHS Trust has an exciting opportunity for an apprentice administrator to join our Women's and Children's Directorate Administrative Team, supporting our Specialist Nurses in Fertility and Colposcopy. Based at Worcestershire Royal Hospital, this Customer Service Apprenticeship offers you the chance to earn a salary, gain valuable work experience and new skills, whilst being supported to achieve a professional qualification. This is an opportunity not only to build your skills and confidence, but will also open up a wealth of possibilities for your future career within the NHS and its unique workforce.

We are looking for individuals who are enthusiastic, self-motivated, committed as well as caring and respectful. You will also be keen to learn and willing to be flexible to meet the changing demands of the service. This apprenticeship post will provide admin & clerical support to the Women's and Children's Directorate administrative and medical secretarial team. This role will be aligned to the Gynaecology Specialist Nursing Teams and supported by the Operational Management Team.

Key Duties:
  • To provide admin & clerical support to the Directorate secretarial and administrative team by typing internal & external correspondence.
  • To provide filing, photocopying and scanning support to the team.
  • To answer telephone and deal with queries/requests and detailed messages for team members.
  • To open and sort incoming/outgoing mail for the medical secretaries and admin team.
  • To provide admin & clerical support to the secretarial team by typing documents and inputting data on to appropriate clinical databases.
  • To assist the Directorate admin team in arranging meetings, circulating agendas, typing minutes and booking rooms.
  • Communicating with patients, via telephone and email, for general queries and the booking of appointments
  • Document preparation for nurse led clinics including and inputting outcomes
  • Administrative preparation for multi-disciplinary team meetings
  • Email monitoring and response to non-clinical queries

  • Please refer to the attached Job Description and Person Specification for more details.

    Apprenticeship Training Details:
    • Apprenticeship Standard - Customer Service Practitioner, Level 2
    • Training provider will be Herefordshire & Worcestershire Group Training Association. Please note: by applying for this opportunity you are consenting for us to share your application details with our Training Provider for recruitment and eligibility purposes.
    • The Apprenticeship will be on a fixed term contract for 15 months with opportunity to apply for roles within the NHS on completion.
    • Salary will be paid at National Apprentice wage currently £4.30 per hour with a yearly salary of £8385 for the first 12 months and minimum wage for age for the final 3 months.
    • You will work 37.5 hours per week with on the job and off the job learning opportunities and 20% paid study time.
    • 27 days paid annual leave plus Bank Holidays.

    Eligibility:

    Candidates must evidence:
    • English Level 2 is essential - GCSE grade C/4 or above, or equivalent in Functional Skills Level 2.
    • Maths Level 1 is essential - GCSE grade D/3 or above, or equivalent in Functional Skills Level 1.
    • Do NOT have a degree level qualification or higher in Business Administration or similar related subject.
    • Have NOT completed an NVQ/QCF/Apprenticeship Standard Level 2 or higher in Business Administration or Customer Service or have considerable prior experience in an administrative or customer facing role.

    Candidates who have previously started or part completed a Business Administration Level 2 or Customer Service Level 2 Apprenticeship, are requested to declare this on their application form.

    For further details contact:Karen Whittle, Administration Assistant, 01905 760646 Ext. 39444, email karen.whittle1@nhs.net for queries about the role & Libby Marshall for queries about the Apprenticeship 07512 795840 or email libby.marshall@nhs.net

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    Important information about your application

    **** Please be aware that job adverts may close before the published closing date, if we have a high volume of applications, so we recommend getting your application in as quickly as possible. ****
    • You must fulfil all of the essential criteria in the person specification
    • References from current and previous employers must cover at least three years
    • Due to the large number of applications we receive, only shortlisted candidates will be contacted
    • All correspondence will be sent through NHS Jobs, so please check NHS jobs and your email account regularly
    • If you have not been contacted within four weeks of the closing date, please assume you have not been shortlisted on this occasion
    • By accepting a position within our Trust you agree that the Occupational Health Department can access your occupational health records from your current or previous employer in order to check the status of your inoculations and screening tests. This is an automated process and the information will only be used for these purposes prior to your taking up the position with us.

    Worcestershire Acute Hospitals NHS Trust is an equal opportunities employer and supports flexible working. We offer excellent learning and development opportunities, career progression, and are part of the NHS pension scheme. All of our sites are completely smokefree.

    Follow the recruitment team on Twitter for the latest nursing opportunities @worcsacutejobs

    Disclosure and Barring Service (DBS) Check

    This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order (as amended) and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (DBS) to check for any previous criminal convictions.

    To stay safe in your job search we recommend that you visit SAFERjobs ( https://www.safer-jobs.com ), a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the SAFERjobs website for information on common scams and to get free, expert advice for a safer job search.

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