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Team Member Apprentice

Employer
Lifetime Training
Location
Westerham
Salary
£227.40 - 273.30 per week
Closing date
29 Aug 2021

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Specialism
Catering
Sector
Hospitality & Travel
Role Type
Apprenticeship, Intermediate
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Job Details

At Roadchef you will be working towards a Hospitality Team Member Level 2 Apprenticeship standard over the course of 15 months.

Working within the site team the role is responsible for ensuring sales are maximised by providing gold standard

customer service to all of our customers and ensuring adequate amounts of merchandising, food and drink are available at all times. Supporting the Unit Manager/Assistant Unit Manager in the delivery of set Key Performance Indicators (KPI) targets within the unit. The duties will include working front and back of house as required and guided by the manager on duty while adhering to all company and brand standards.

Your responsibilities will include:

● Acknowledge all customers in a polite and friendly manner and remain positive during all customer

interactions.

● Verbally greet/acknowledge all customers, say please and thank you when interacting with customers and give

a parting pleasantry when customers leave.

● Demonstrate positive body language to colleagues and customers.

● Recommend an appropriate additional product, service or promotion to every individual customer.

● Communicate with fellow team members and management in a constructive and appropriate manner.

● Deal effectively with customer issues and escalate to a supervisor or manager as appropriate.

● Ensure that if untidy areas are seen they get tidied including toilets, bins and outside areas.

● Put forward ideas and suggestions for improvements.

Company

Lifetime provides award-winning apprenticeship programmes and expert strategy advice. We are specialists in delivering apprenticeships across the Business Services, Management, Health and Social Care, Early Years, Active Leisure, Hospitality and Retail sectors between levels 2 to 5. We’ve developed through organic growth and strategic acquisitions over the last 25 years to become the UK's largest national provider of apprenticeships. We support over 20,000 learners a year, using our extensive knowledge and robust resource. Our team of over 1,000 employees ensures that we provide high quality, national coverage. Lifetime's Head Office houses our Operations 'Support Hub', while our delivery teams of Regional Trainers, English and maths Tutors, Area Managers, and Quality Improvement Coaches are field-based throughout the UK. This ensures that we can offer nationwide coverage with local delivery.

Find Us
Website:
Telephone
0333 014 3669
Location
United Kingdom
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