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Customer Service Apprentice

Somerset NHS Foundatio
Mallard Court, Bridgwater or Chard Hospital, BRIDGWATER/CHARD
Competitive salary
Closing date
8 Aug 2021
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Job Details

Customer Services Apprentice

We are seeking highly motivated and committed apprentice to join our integrated booking offices for MSK Physiotherapy and Podiatry at Mallard Court in Bridgwater or at Chard Hospital.

Working patterns and prefered base will be discussed at the interview.

The booking office administrators are extremely busy and varied roles requiring someone who is able to demonstrate the ability to cope with the demands of the services. It is essential that the post holder is an excellent team player and has the ability to prioritise and manage all requests in a timely manner.

The booking offices are proud of their efficiency and high levels of patient care, they provide all new team members with a supportive and friendly working environment to develop and grow knowledge to enhance their customer service skills.

The majority of the role is telephone based and the successful post holder needs to have excellent telephone skills and on occasion be able to deal with difficult conversations.

Admin based duties to include:
  • E-mails
  • Typing letters
  • Faxing
  • Telephone calls
  • Memo's
  • Central booking system
  • Post
  • Filing
  • Scanning & photocopying documents
  • Data entry
  • Voicemail retrieval
  • Stationery / office supplies ordering

Key Relationships:
  • Musculoskeletal Physiotherapy Manager
  • Deputy Manager Musculoskeletal Physiotherapy
  • Orthopaedic Assessment Service Manager
  • Musculoskeletal Services Secretary
  • Locality Lead Physiotherapist
  • Musculoskeletal Physiotherapy team members of Somerset NHS Foundation Trust
  • Hospital and community based nursing staff
  • GP's, consultants and other clinical specialists referring into the service
  • Extended Scope Practitioners
  • Professional colleagues within other primary care trusts and acute trusts
  • Patients and service users

The post holder will work closely with other Administrative & Clerical staff, MSK physiotherapists and Podiatrists across the county.

College Information

As part of your learning you will complete an educational pathway with Bridgwater and Taunton College, which we will fully support you with.

Bridgwater and Taunton College is located across two primary sites but the majority of your delivery will be supported online, through asynchronous study. You will be allocated a college academic mentor for the duration of your programme who will work with both you and your line manager to identify opportunities for growth and development and you will also attend a series of workshops to support knowledge development in business administration.

This is a fixed term contract for 18 months, gaining valuable work experience in Customer Services and a Level 2 qualification.

Apprentice Salary:

1st year Apprentice - all age groups

£8,385 per annum (£4.30 per hour)

Age dependant after the 1st year - if applicable.

19 - 20 years: £12,792 per annum, pro rata

21 - 22 years: £16,302 per annum, pro rata

23 and over: £17,374.50 per annum, pro rata

Please note: If you are successful in being selected for an interview, the College will hold an initial telephone assessment, if selected you will then move to a formal interview with the Service Manager at a later date.

For further details contact:

Michelle Marshall-James, Booking Office Manager

Educational Provider

Bridgwater and Taunton College

Donna Brown, Apprenticeship Recruitment Advisor

07738 860319

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If you are successful for interview, you will be required to bring ID, proof of essential qualifications / relevant documents with you (More details will follow)

Our values are simple: Outstanding Care, Working Together, Listening and Leading

We recognise that our staff are our most valuable resource, we are proud of the excellent levels of service our Trust provides to our service users and the dedication and conscientious of our staff. With this in mind, we offer a range of staff benefits - please visit our website.

By submitting your application to NHS Jobs/Trac, you are giving your consent for elements of your application data to be transferred to the NHS Electronic Staff Record (ESR) and other secure, internal NHS Workforce systems to support and manage your recruitment and employment within your employing organisation; to be used by Recruitment for purposes of checking your Professional Registration online (where applicable) including all electronically held NHS service and sickness information, via the Inter Authority Transfer process.

These processes are in line with Fair and Lawful processing and with the Data Protection Act (2018) principles especially those in relation to your personal or sensitive personal data (sensitive personal data is defined as any declared physical or mental health conditions, racial or ethnic origin, sexual orientation, trade union membership, political opinion, religious beliefs). Other principles under Data Protection will be observed such as use of data for specific, defined purposes, and use of data that is relevant and not excessive whilst practicing data accuracy and security of all held personal identifiable information (PII)

Tier 2 Certificate of Sponsorship

Applications from job seekers who require current Tier 2/skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information please visit the UK Visas and Immigration website .

From 6 April 2017, Tier 2/skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement.

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