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Ambulance Care Assistant

North East Ambulance S
Competitive salary
Closing date
3 Aug 2021
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Job Details


Salary: Agenda for Change - Bands 2 (£18,005 - £19,337) per annum (plus a percentage of unsocial hours payment dependant on rota and hours worked in line with Section 2 of Agenda for Change Terms and Conditions of Service Handbook.

Hours: 37.5 hours per week

Locations - Belford - (4x10 Shifts) week days only


Pallion - Relief Shifts

Commencement date : 8th November 2021

Do you enjoy the demands of a physically challenging job? If so, the North East Ambulance Service (NEAS) are looking to recruit people that have a caring disposition and that share our passion for patient care.

Ambulance Care Assistants can work individually or as part of a crew. They are required to care for the needs of various non-emergency, walking, wheelchair and stretcher patients and to provide ambulance transportation to their destination usually NHS hospital/treatment centres or to their place of residence.

Benefits and what we can offer you (subject to T&C's):
  • Full training
  • Unsocial hours payments for out of hours worked
  • Cycle to work scheme
  • Home electronics discount
  • Generous holiday allowance and pension
  • Staff recognition awards
  • Interest free travel pass

What we need from you:
  • Three GCSE (Grade C or above) to include English and Maths (or equivalent qualifications) or equivalent relevant experience working in a customer focused/ patient focused environment.
  • Full UK manual driving license
  • Excellent understanding of customer care
  • Strong communication skills
  • Ability to work as part of team
  • Ability to work calmly and under pressure
  • Ability to use Manual Handling techniques to support the safe transportation of patients.

Initial Training consists of a 7-week course on entry to the role (including driving and classroom based), failure to pass the course may result in dismissal. Please note the training course is an Apprenticeship Qualification ( duration 13 months) Level 3 Certificate in Ambulance Patient Care and a Level 3 Award in Patient Care Services Ambulance Driving, which you must pass. As part of this you will also be supported to obtain literacy and numeracy level 2 if you do not already have them or the equivalent within 12 months of commencement with the organisation. You will also be required to sign a learner agreement for this level of commitment.

Relief Shift patterns are designed to cover for absence (annual leave/sickness etc). Shifts can include days, nights, evenings and weekends. As a 365-day service you will be required to work bank holidays, evenings and weekends. You will be allocated to a station which is part of a cluster of stations and your shifts will be provided 4 weeks in advance. Relief shifts will be allocated no more than a 25-mile radius from your allocated station.

If you feel you can make a difference to people's lives, we look forward to hearing from you.

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The Trust values and respects the diversity of its employees, and aims to recruit a workforce which represents the communities we serve. We welcome applications irrespective of people's race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity. We regularly assess our performance against the NHS mandated Equality Delivery System 2 framework. In Jan 2019, Stonewall ranked us as 58 th the top 100 employer. We are the only ambulance service to feature in the top 100 and also the highest ranked emergency service in the north east region. As an inclusive organisation we are taking action to support people from under represented groups such as Black, Asian and minority ethnic people, disabled people and lesbian, gay, bisexual and transgender people into employment. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, please review the attachments on this advert for more info. If you require the application form in an alternate format please contact recruitment team for help.

We aim to offer additional support to people that may need it by regularly holding application and assessment workshops via microsoft teams. For more info and book on to a session please contact

NEAS have a Quality Strategy to ensure our services are safe, effective and provide a positive experience for patients and carers through a continuing program of Quality Improvement.

Certain posts are subject to the Rehabilitation of Offenders Act amended in 2013. As such it may be necessary for an application to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

The Trust reserves the right to close vacancies before the published closing date or extend the vacancy where necessary.


Disclosure and Barring Service (DBS) Check

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order (as amended) and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (DBS) to check for any previous criminal convictions.

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