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Apprentice Reservations Assistant

Employer
Welsh Government
Location
The Royal Oak Hotel Royal Oak Hotel Holyhead Road Betws-y-coed LL24 0AY
Salary
National minimum wage
Closing date
12 Aug 2021

View more

Specialism
Other
Sector
Unspecified
Role Type
Apprenticeship, Intermediate
Start Date
Ongoing
Duration
Undisclosed

Job Details

About the apprenticeship

Duties

• Respond to enquiries by phone, email and face to face.
• Make room reservations.
• Generate guest correspondence - emails and/or letters.
• Meet and greet hotel guests, complete check in procedures.
• Advise guests of safety procedures and information relevant to their stay - local points of interest, services and amenities.
• Report information on occupancy and hotel business to more senior staff.
• Maintain guests records and accounts during their staff.
• Process guest payments.
• Communicate messages that pass through reception in relation to hotel issues and guest needs - to staff, guests and management.
• Assist in marketing activity - including social media

Additional information

The Royal Oak, Betws-y-Coed Ltd is an award-winning hospitality business with a heritage spanning almost 200 years. It operates hotels including The Royal Oak, The Waterloo Hotel & Lodge and Stables Lodge.

The employer is fully supportive of continued professional development. The position comes with a career opportunity within the company.

Requirements

Skills

You will be the first point of contact and therefore first impression of The Royal Oak Hotel, for so many guests and visitors.

• You will possess a genuine desire to work in a customer facing role.

• Will have the personality to make guests feel genuinely welcome and want to come back.

• Possess good organisation skills.

• Be really keen to learn and develop personal professional development. There is scope to develop a career with us.

Qualifications

Minimum GCSE Maths and English with grades C and above.

Language

Welsh Spoken Skills: No Welsh Written Skills: No

Course details

Training provider:
Grŵp Llandrillo Menai

Qualification:
Front of House Level 2

About the employer

The Royal Oak Hotel Royal Oak Hotel
Holyhead Road
Betws-y-coed
LL24 0AY

Disability confident

No, we are not part of the Disability Confident Scheme from the UK Department for Work and Pensions.

Please note that all apprenticeships are open to everyone. However, some organisations have worked to achieve Disability Confident accreditation. You should always apply for the apprenticeship you feel best suited to.

Interview arrangements

To be confirmed following closing date.

Company

Why an apprenticeship?

As an apprentice you will earn while you train. It’s a great career choice whether you are leaving school or college, returning to work after starting a family or looking for a new career. There’s a wide range of jobs on offer.  A job at the Welsh Government is unlike any other in Wales.

At the Welsh Government you’ll be given support and guidance so you can develop your skills in the workplace. You will also need to set aside time to study for your apprenticeship. You’ll be a valued member of the team from day one.

What apprenticeships are available?

We don’t currently have any apprenticeship opportunities open as we have now closed our scheme for 2019. If you’d like to keep updated on the vacancies that we’re advertising, you may want to visit our jobs board:  Welsh Government External Vacancies Board.

If you’d like to receive Job Alert e-mails that let you know when we’re advertising a role that suits your preferences, scroll to the bottom of the jobs board, and you’ll see the ‘Create Job Alert’ link.  Click this, and follow the on-screen instructions to set up your alerts.  You’ll need to log in or create an account as part of this process.

Who can apply?

To be eligible to apply you:

  • will be at least 16 years of age at the time of making your application
  • will not be in full-time education (you can apply while still attending school/college/university but will have finished or intend to finish your studies by the time your apprenticeship starts)
  • will need to meet the Civil Service Nationality requirements to apply.

ALS eligibility

Please note that ALS our training providers have their own eligibility in order to provide the funding required to undertake an apprenticeship. You may not be eligible to apply if:

  • you already hold a qualification at Level 3 or above in ICT, Software, Web and Telecoms or a similar subject
  • you already hold a qualification at Level 3 or above in Business Administration, Customer Service or a similar subject

What are the benefits?  

How much will I be paid?

You will earn £19,240 a year while training. When you pass your apprenticeship you can apply for a permanent job at the Welsh Government. Within 2 years of starting your apprenticeship you could be earning £22,500. 

You will get 31 days holidays as well as 10 public and privilege days. We offer flexible working arrangements to help you get the right work/life balance. You will also be eligible for membership of the Civil Service Pension Scheme

Company info
Website

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