The Placements & Contracts Coordinator is a key player in the all-important Business Development function of the group encompassing relationship management and placements, with a focus on managing changes to placements, customer service, supporting schools to meet occupancy targets and providing data/reports. You will maximise opportunities to achieve occupancy across the group.
The Educational institution is an independent, family-owned group of Good and Outstanding schools and services for pupils aged 7 to 19 with an Autistic Spectrum Condition (ASC) and/or Social Emotional and Mental Health (SEMH) needs.
Main duties and responsibilities
- Placements management
- Contracts management
- Relationship management; internal and external
- Maximising occupancy
Answer queries confidently and/or redirect enquiries from staff and external contacts where relevant and in line manager's absence as appropriate.
Meet company targets through understanding of relationship between income and referrals.
Work with Referrals Coordinator to maximise occupancy.
Liaise with local authorities on placement fees.
Prioritise own workload and work with minimal supervision whilst able to be a contributing member of the team.
Be the confidential point of contact for external contacts in service development.
Handle confidential information - including pupil's, budgetary and commercially sensitive information - following data protection and information policy and procedures.
Handle complaints from external commissioners and social workers; in conjunction with school.
Co-ordinate placement management (i.e. once a pupil has been placed) and contract management.
Complete and submit Schedule 3 of NASS contract to local authorities annually and as requested from LA monitoring visits.
Work with the Senior Business Development Manager, co-ordinate tenders and Expressions of Interest (EOI) from local authorities and keep our schools' details on Care Place up to date (West London Alliance).
Profile Knowledge and experience
Understanding of Local Authority and/or Health Commissioning arena and funding processes in Children's and/or Adult Services.
Experience of customer service environment.
Knowledge of public funding streams e.g. how education, health or social care funding works.
Experience working with external stakeholders, including local authorities/clients/parents.
An understanding of relevant legislation and SEND Code of Practice relating to specialist education provision i.e. how the EHC plan system works (D).
Experience of working in children's SEND or adult disability services in health or social care (D). Skills and ability
Exceptional customer service skills.
Skilled communicator - verbal and written, with effective interpersonal and listening skills.
Highly organised approach, strong administrative experience and aptitude for working through processes with excellent attention to detail.
Able to work on own initiative and as a team player, solutions focussed.
Experience of working collaboratively with internal and external stakeholders.
Ability to work with senior colleagues, to support and encourage where needed.
Discretion and confidentiality.
Skilled in use and application of Microsoft Office, especially Excel and computer database programmes and willing to learn new programmes that are needed for your role (MIS).
Ability to read and present data for reports.
GBP30,000-34,000 per annum